Customer service

Spotlight: Technology - A digital future

It’s no secret that many insurers are still held back by outdated legacy software systems, but for many, the significant operational impacts of the inefficiencies this engenders is difficult to quantify

Insurtech Focus: Founders of the Future

Although cynics saw them as a fad, insurtechs are now very much part of the UK insurance scene. Indeed some have matured into sizable businesses that are proving attractive to employees who might have otherwise never though about a career in insurance…

Interview: Stephanie Smith, Allianz

Allianz Insurance chief operating officer Stephanie Smith virtually joined Jen Frost to discuss her engineering and aviation experiences, Allianz’s LV and Legal & General integrations and £5bn ambitions.

Intelligence: Performance reviews

A few years ago Net Promoter Scores were a buzzword in insurance feedback. However, after a year where the sector has suffered repeatedly from bad headlines over business interruption and Covid-19 payouts, Post asks if firms still want to hear about how…

Interview: Christian Formby, Assurant

Assurant’s Europe boss Christian Formby tells Post how he came into the role, explains the growth opportunities for its B2B2C connected home, lifestyle and car offering and discusses how it faces competition from all angles, despite having no similar…

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