Customer service

Customers want more services, says Bain & Co.

There is a growing divide in insurance between low-cost providers and those trying to differentiate themselves by offering more services according to global consultancy Bain & Co.

Ageas' Andy Watson's wish list for returning MPs

As goverment returns to business, Andy Watson, CEO of Ageas UK, reminds MPs that there are still three major areas of policy affecting insurance that need to be properly addressed before insurers can begin to control and then reduce customer premiums.

Blog: How to get rid of legacy systems

Insurers are aware of the hurdles associated with replacing legacy systems. But there are ways to make it a smooth and beneficial transition, as listed by Grzegorz Podlesny, senior manager at Sollers Consulting.

Swinton's Richard Beaven on getting personal

The disruptive rise of price comparison websites is well-documented. This has prolonged the lifespan of an outdated business model where insurers and brokers compete on price, and price alone, argues Richard Beaven, distribution director for Swinton…

Blog: How to play the digital game

Transforming an established business to exploit the new touchpoints made available by digital is no easy task but it's a necessity that the full breadth of the insurance industry has woken up to, writes Robin Wolstenholme, senior marketing specialist at…

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