Customer service

Blog: How to get rid of legacy systems

Insurers are aware of the hurdles associated with replacing legacy systems. But there are ways to make it a smooth and beneficial transition, as listed by Grzegorz Podlesny, senior manager at Sollers Consulting.

Swinton's Richard Beaven on getting personal

The disruptive rise of price comparison websites is well-documented. This has prolonged the lifespan of an outdated business model where insurers and brokers compete on price, and price alone, argues Richard Beaven, distribution director for Swinton…

Blog: How to play the digital game

Transforming an established business to exploit the new touchpoints made available by digital is no easy task but it's a necessity that the full breadth of the insurance industry has woken up to, writes Robin Wolstenholme, senior marketing specialist at…

Blog: Setting the pace for change

Technologies such as driverless cars, telematics and the connected home are changing the world of insurance, with the need for more modularisation of coverages, and components that can be used in different ways to suit particular niches and markets. Dean…

Group risk: A group safety net

With state benefits set at low levels, the safety net of group risk cover has never been more valuable. But although sales are creeping up, providers and advisers believe there is much more that could be done to grow the market

Blog: Brokers need to cross-sell more

Brokers need to exploit cross-seeling opportunities to protect their business, writes Nick Mohan, joint managing director at Jackson Lee Underwriting, pointing to gap insurance and other niche covers.

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