Customer service
Blog: Don't turn your back on fraud-busting tech
Fraudsters never rest and Lior Koskas, managing director of Digilog UK, urges the industry to remain open to sharing in the latest risk identification tools and continually review procedures for fraud.
Customers want more services, says Bain & Co.
There is a growing divide in insurance between low-cost providers and those trying to differentiate themselves by offering more services according to global consultancy Bain & Co.
Generali Asia appoints former AIG executive as chief customer officer
Generali Asia has appointed a former AIG senior executive as chief customer officer for the region.
Ageas' Andy Watson's wish list for returning MPs
As goverment returns to business, Andy Watson, CEO of Ageas UK, reminds MPs that there are still three major areas of policy affecting insurance that need to be properly addressed before insurers can begin to control and then reduce customer premiums.
Blog: How insurers can use data analytics to differentiate their products
Insurers shouldn't use data analytics just to drive efficiencies but also to innovate in terms of risk management, writes Paul Dix, insurance strategy consultant at CGI UK.
150 jobs at risk in L&G's Hove office
As many as 150 jobs are reportedly at risk as Legal & General plans to move its GI unit from Hove to Birmingham.
Analysis: Pet insurance: fetching data
Customer profiling is key to accurately assessing insurance risk, capturing fraud and improving the pet owner’s insurance experience
Blog: How to make your MGA stand out
Managing general agents need to differentiate themselves to boost their income, advises Ed Halsey, sales & marketing director at Schemeserve.
Aviva GI CEO Colm Holmes on its British Insurance Awards success
GI CEO Colm Holmes discusses Aviva UK's 'social purpose' and how it is helping customers defy uncertainty.
Calling all brokers, there is still time to shape the 2017 Underwriting Service Awards
Brokers, there is still time left to shape the runners and riders for this year’s Underwriting Service Awards.
Blog: Insurers should support replacement of lead pipes
Insurers should fund the replacement of lead pipes, instead of having them repaired, urges Chris Cowen, client relationship manager at Auger, arguing this will cut claims in the long term.
Towergate's Joe Thelwell on lessons in resilience
Towergate has been through some tough times but its advisory CEO Joe Thelwell believes this has shaped the firm for the better.
Blog: How brokers can make marginal gains through technology
Brokers can use technology to make marginal gains that will add up in the long term, making their business a success, writes Ed Pugh, sales & marketing director at Red Crake.
Price and level of cover most important factors when shopping for a new policy, customers say
Price and level of cover are the primary concerns for customers when shopping for insurance, according to research from QuickPages
Emerging technology, operational risk and talent usurp cyber as biggest concern among insurer CEOs
Cyber has dropped from the biggest concern among insurance bosses to seventh, according to the latest CEO Outlook from consultancy KPMG.
Validus adds RSA to its subrogation community
RSA has become the latest insurer to sign up to Validus' Verify portal.
This week in Post: M&A, Ogden misery and the Mobot
With London hosting the World Championships there has been a sports buzz about the city this week.
Chubb's Sara Mitchell: Stuck in the mid-market?
The middle market is the engine room of the UK economy, says Sara Mitchell, head of corporate division, UK & Ireland, Chubb, urging insurers to work closely with brokers to support this sector.
Blog: How to get rid of legacy systems
Insurers are aware of the hurdles associated with replacing legacy systems. But there are ways to make it a smooth and beneficial transition, as listed by Grzegorz Podlesny, senior manager at Sollers Consulting.
Blog: Digitisation and the battle for relevance
Digital technologies offer insurers the opportunity to reconnect with their clients and earn back their trust, writes Robin Wolstenholme, senior marketing specialist at Liferay.
Blog: Wearable tech as a way into the young HNW market
Brokers can use wearable technology as a way to enter the high-net-worth and mid-net-worth market, especially its young segment, advises Sarah Willoughby, art and private client development director at Ecclesiastical.
Swinton's Richard Beaven on getting personal
The disruptive rise of price comparison websites is well-documented. This has prolonged the lifespan of an outdated business model where insurers and brokers compete on price, and price alone, argues Richard Beaven, distribution director for Swinton…
Blog: How to play the digital game
Transforming an established business to exploit the new touchpoints made available by digital is no easy task but it's a necessity that the full breadth of the insurance industry has woken up to, writes Robin Wolstenholme, senior marketing specialist at…
This Month: Prizes, picnics and personalities
Taxis working the Royal Albert Hall patch this week had their hands and seats full, chauffeuring well-dressed ladies and gentlemen to the prestigious British Insurance Awards