Customer service

Blog: Value your complaints

Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.

Blog: Video killed underinsurance

The technology that can radically change household insurance has nothing to do with smart home devices, argues Charlotte Halkett, managing director of insurance product at Buzzvault, who bets on video surveys.

Cyber Research 2018: The findings

Cyber has come a long way in the past 70 years, yet its meaning has essentially remained the same: it still encompasses the notions of control and communication. Post, in association with Cyberscout, surveyed the insurance market and consumers to find…

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