Customer service

Interview: Tulsi Naidu, Zurich

Almost a year into her role Zurich UK CEO Tulsi Naidu talks to editor Stephanie Denton about the events of the last 12 months and how the insurer is progressing with its transformational programme.

Research: Focus on fraud

What does a Greek merchant in 300BC delivering corn on a cargo ship have in common with nearly one-tenth of today’s UK population? The answer is insurance fraud. Michèle Bacchus takes a closer look.

This Week in Post: Deal or no deal?

“You can watch Go Jetters if you let me tie your hair” is the type of deal you sometimes need to strike with your toddler if you want to get things done. Of course, you shouldn’t negotiate with mini-terrorists but there is nothing wrong with a win-win…

RSA's James Gearey on finding the right balance

After a 10-year break from general insurance, James Gearey, managing director of commercial risk solutions at RSA, finds the industry has moved on a lot but still needs to work on responsiveness and communications with customers.

Customers want more services, says Bain & Co.

There is a growing divide in insurance between low-cost providers and those trying to differentiate themselves by offering more services according to global consultancy Bain & Co.

Ageas' Andy Watson's wish list for returning MPs

As goverment returns to business, Andy Watson, CEO of Ageas UK, reminds MPs that there are still three major areas of policy affecting insurance that need to be properly addressed before insurers can begin to control and then reduce customer premiums.

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