Customer service
Gallagher’s Rea bemoans ‘basic’ service remains a differentiator
Such has been the drop in service standards among insurers, anyone offering “the bare minimum” might stand out in the current market, according to the CEO of the UK’s largest insurance broker, Gallagher.
Insurance Post’s Top 90 MGAs revealed
Ardonagh Group, Brown & Brown, Gallagher, Markerstudy and Policy Expert are the UK’s five biggest MGAs.
Big Interview: Sten Saar, Zego
Sten Saar, co-founder and CEO of Zego, speaks to Damisola Sulaiman about the challenges of building an insurtech in an evolving landscape, the lessons he learned entering the complex world of insurance as an outsider, plus his plans for growing the…
Zego aims to double staff output through AI use
Zego CEO Sten Saar plans to double staff output through generative artificial intelligence use.
Video Q&A: Arch Insurance’s Steve Bashford and Mike Bottle
Following its recent success at the British Insurance Awards where it was crowned Broker Partner of the Year, Insurance Post caught up with Arch Insurance to discuss its success.
Esure makes ‘sizeable’ savings from gen AI applications
Esure has said it could potentially save up to 8% on its frontline operations, and claims resource costs through generative artificial intelligence use.
GoCompare’s partnership; Axa’s claims service; Davies’ chief AI officer
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight: Why insurance can’t afford to ignore RegTech
With growing regulatory demands, Zoë Parsons, marketing manager of REG Technologies, points out that RegTech is increasingly a necessity rather than a luxury for insurers.
All pet policies could be lifetime ‘in next five years’
Speaking at Defaqto’s Smarter Financial Decisions conference, Anna-Marie Duthie, insight consultant at Defaqto, told the audience that the number of lifetime pet policies has skyrocketed in the last decade.
Big Interview: David McMillan, Esure
David McMillan, CEO of Esure, on why he isn't frightened to shed volume in order to protect profitability, the pain points of the provider's digital transformation plus how customer expectations are now shaped by Uber's activity rather than Aviva's…
Electric vehicles and the future of motor insurance
How will the rise of electric vehicles and the FCA’s Consumer Duty affect the car hire and replacement vehicle market?
Travel insurers that satisfy customers revealed
Saga, LV, Tesco Bank, Multitrip.com, and AA have the happiest travel insurance customers, according to the latest Fairer Finance survey.
Aviva’s cyber partnership; Clear buys Accelerate; Bupa's insurance CEO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
CoreLogic’s Garret Gray on what the future holds for insurance
The president of global insurance solutions at CoreLogic, Garret Gray, gives Saxon East the lowdown on INTRConnect Europe and what the future potentially holds for the insurance industry.
How to educate consumers about the value of insurance
Ways to make sure consumers understand the value of insurance rather than just see the price is the topic of the latest Insurance Post Top Tips video, featuring Martyn Mathews, managing director of SSP Broker.
Car and motorcycle complaints hit record levels
Financial Ombudsman Service statistics show a record number of new cases for car and motorcycle insurance at the start of 2024.
Pet insurance complaints hit five-year high
The latest Financial Ombudsman Service complaints data for Q1 has been released, revealing that pet insurance complaints have hit a five-year high.
Video Q&A: Out of Pocket Expense Experts’ Legia and Lukas Oswald
In the latest Insurance Post video Legia Oswald, founder & CEO, and Lukas Oswald, co-founder & COO, explain how their business Out of Pocket Expense Experts (OOPE) aims to address specific pain points experienced with property claims.
Esure on track to return to profit in 2024
Esure CEO David McMillian has stated the insurer is on track “for strong profitability for the full year” after the provider completed its IT transformation and shrunk its home and motor book by 12.4% in the first half of 2024.
AI adoption is ‘running before walking’ for Charles Taylor InsurTech clients
Charles Taylor InsurTech’s mature clients are not ready to embrace artificial intelligence (AI), according to CEO Arjun Ramdas.
Allianz UK profits surge 55%
Allianz UK has reported a 55% increase in operating profit to £174.8m for the first six months of 2024, compared with £112.8m for the same period in 2023.
Defaqto reveals top car, home, travel and pet insurers
AA, Post Office Money, Virgin Money and Animal Friends have been named by Defaqto as the top providers for 2024–25 across the four major personal lines of insurance.
MGA launches with travel insurance for pre-existing conditions
New travel MGA Gigasure plans to develop travel insurance for those with pre-existing medical conditions.
How to support vulnerable customers
Phil Michell, director in the customer experience consulting division at Davies, explains how to identify and assist vulnerable customers in the latest Insurance Post Top Tips video.