Customer service
Emerging technology, operational risk and talent usurp cyber as biggest concern among insurer CEOs
Cyber has dropped from the biggest concern among insurance bosses to seventh, according to the latest CEO Outlook from consultancy KPMG.
Validus adds RSA to its subrogation community
RSA has become the latest insurer to sign up to Validus' Verify portal.
This week in Post: M&A, Ogden misery and the Mobot
With London hosting the World Championships there has been a sports buzz about the city this week.
Chubb's Sara Mitchell: Stuck in the mid-market?
The middle market is the engine room of the UK economy, says Sara Mitchell, head of corporate division, UK & Ireland, Chubb, urging insurers to work closely with brokers to support this sector.
Blog: How to get rid of legacy systems
Insurers are aware of the hurdles associated with replacing legacy systems. But there are ways to make it a smooth and beneficial transition, as listed by Grzegorz Podlesny, senior manager at Sollers Consulting.
Blog: Digitisation and the battle for relevance
Digital technologies offer insurers the opportunity to reconnect with their clients and earn back their trust, writes Robin Wolstenholme, senior marketing specialist at Liferay.
Blog: Wearable tech as a way into the young HNW market
Brokers can use wearable technology as a way to enter the high-net-worth and mid-net-worth market, especially its young segment, advises Sarah Willoughby, art and private client development director at Ecclesiastical.
Swinton's Richard Beaven on getting personal
The disruptive rise of price comparison websites is well-documented. This has prolonged the lifespan of an outdated business model where insurers and brokers compete on price, and price alone, argues Richard Beaven, distribution director for Swinton…
Blog: How to play the digital game
Transforming an established business to exploit the new touchpoints made available by digital is no easy task but it's a necessity that the full breadth of the insurance industry has woken up to, writes Robin Wolstenholme, senior marketing specialist at…
This Month: Prizes, picnics and personalities
Taxis working the Royal Albert Hall patch this week had their hands and seats full, chauffeuring well-dressed ladies and gentlemen to the prestigious British Insurance Awards
Blog: Setting the pace for change
Technologies such as driverless cars, telematics and the connected home are changing the world of insurance, with the need for more modularisation of coverages, and components that can be used in different ways to suit particular niches and markets. Dean…
Analysis: The truth behind the broken system of dual pricing
The industry has faced sustained attacks in recent months for its ‘shameful’ practice of raising rates for loyal customers, with one newspaper calling for the government to ‘punish the insurance pirates’.
Group risk: A group safety net
With state benefits set at low levels, the safety net of group risk cover has never been more valuable. But although sales are creeping up, providers and advisers believe there is much more that could be done to grow the market
Blog: Brokers need to cross-sell more
Brokers need to exploit cross-seeling opportunities to protect their business, writes Nick Mohan, joint managing director at Jackson Lee Underwriting, pointing to gap insurance and other niche covers.
Axa's Gareth Howell on putting customers before innovation
Innovation is currently the talk of our industry for good reason. We are facing potentially challenging times, with start-ups bringing new tech, new ideas and a new outlook to the sector. However, Gareth Howell, managing director of personal direct and…
Blog: Trade credit insurers mustn't waste the Brexit opportunity
Trade credit insurers can prove their worth by helping their customers mitigate the risks associated with Brexit, writes Richard Reynolds, regional manager at Atradius.
Europe: Post-Brexit travel insurance
It is unclear whether UK nationals will be able to use the European Health Insurance Card after Brexit. If they don’t, travel insurers expect higher claims costs and higher premiums.
Blog: Brexit is making travel claims more expensive
Brexit is increasing the costs sustained by travel insurers, which can no longer afford to cut premiums, says Antony Martin, managing director at Rock Insurance.
Blog: Keeping up with the customers
Customer expectations have changed. Technological advances in the past five to 10 years have refocused entire industries on providing ‘real-time’ customer care. Mark Southern, commercial director for the WPA Group, explains that while insurance…
Wedding insurance: A promising market
The UK wedding market is worth £10bn and growing exponentially, but the wedding insurance market is comparatively less fruitful
Blog: Mobile apps for insurers, golden or poisoned chalice
Not every insurer needs an app. Antoine Hemon-Laurens, mobile consultant at GMC Software, lists the four questions you should ask yourself to decide whether it is the right tool for your company.