Customer service

FCA sets deadline for PPI claims

The Financial Conduct Authority has put a deadline on payment protection insurance claims, bringing to a close a chapter that has cost firms billions in compensation.

Roundtable: Talking marketing tactics

With the industry seeking to find out just how a single view of the customer can be achieved, Post, in association with Visionware, brought together specialists in a roundtable to discuss how digital is driving business

Electronic trading: What is good form online?

The growth in online communications makes BT's strapline ‘It's good to talk' seem dated, but anyone who has had to lift a phone to unravel a burgeoning misunderstanding in an email can appreciate its spirit.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here: