Customer service

Blog: Brokers' bad reputation

So what’s the worst thing you can say to a broker? Accuse them of being commission driven? Question what value they add to customers? Definitely best not to stray into the territory of online comparison sites, says Adrian Saunders, commercial director at…

Blog: Know your customer... and your opposition

‘In the midst of chaos, there is also opportunity', wrote the great military strategist Sun Tzu a mere 25 centuries ago. His observation still holds true in these strange times of disruption. And seizing the opportunity is vitally important to modern…

Blog: IoT 2017 - It's not all about data

As an insurer, understanding the Internet of Things and solutions it offers to our customers is one of our key priorities. But we also know that if we only think about IoT and insurance from one perspective, it can lead to the wrong answer. We need to…

Blog: Injured claimants are not lobby fodder

I spent 15 years working for a number of insurance companies before ‘crossing the floor’ to be the managing director of Minster Law, a claimant firm. Whether moving from insurance to the law is a step up the public approval rankings or a step down is a…

FCA sets deadline for PPI claims

The Financial Conduct Authority has put a deadline on payment protection insurance claims, bringing to a close a chapter that has cost firms billions in compensation.

Roundtable: Talking marketing tactics

With the industry seeking to find out just how a single view of the customer can be achieved, Post, in association with Visionware, brought together specialists in a roundtable to discuss how digital is driving business

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