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View from the top: Markerstudy's Fox on creating customer-centric insurers

Amanda Fox

Amanda Fox, chief customer officer at Markerstudy, outlines the key considerations for insurance businesses pursuing a truly customer-centric approach.

Change is inevitable whatever industry you work in, but it’s our responsibility as businesses to ensure we have the right processes in place to ensure we are properly equipped to deal with it.

Our

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Diary of an Insurer: Prestige’s Tim Baxter

Tim Baxter, business development and relationship director at Prestige Underwriting, navigates a week of strategy sessions in Belfast, broker visits in Manchester and London, and home-office conference calls – all in the name of expanding the MGA’s non-standard household and motor book of business.

Q&A: Richard King, Ticker

Richard King, founder and CEO of Ticker, discusses the journey from being a telematics “market maker” when it first launched to building a sustainable telematics MGA in the current landscape.

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