Customer service

Blog: Technology - right or wrong for claims (or both)?

Insurers building the new claims portal must be careful not to force clients down a path they don’t wish to go argues Minster Law director of claims Marcus Taylor, who points to public concerns over technology as a major obstacle to overcome

CPD module - GDPR: In Depth: The GDPR time bomb

The implementation date of the General Data Protection Regulation is less than a year off but the industry’s attention is elsewhere, with issues like Brexit, the General Election and the discount rate looming large on the horizon.

Editor's comment: Which hat fits?

I wear many hats. As a single working mum, I have to deal with financing and running a household, managing a team of staff and producing a high-quality publication, and raising a rounded young man who I hope will take on the world in the future.

Interview: Patrick Tiernan, Aviva

Aviva Global Corporate & Specialty's new managing director Patrick Tiernan is confident of profitable growth. He tells Jonathan Swift how he hopes to take the business to the next level.

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