Swinton CEO Gilles Normand believes brokers can be the Amazon of the insurance market.
Hastings Direct is rolling out a customer sentiment platform that will give its staff real-time access to their own customer feedback.
The possibility of physical and mental collapse is now very real. No sympathy for the Devil. Buy the ticket, take the ride.
In less than a year in her new role as managing director for Junction and BGL Customer Services, Ali Crossley has helped implement more than 100 digital improvements across the group's brands.
As any mother does, from the day my son was born, I spend a lot of time trying to get him to talk. We did baby sign language, Monkey Music singing nursery rhymes and, of course, I read to him every night before bed.
Innovation needs to focus on enhancing customer experience, explains Simon Cooter, commercial lines & HNW director at Covéa Insurance.
Insurers and credit hire organisations need to work together to create a new general terms of agreement to better reflect today’s engines. That is the view of Europcar UK business development director James Roberts, who adds all parties will benefit if a…
Nick Marson, founder of Parallel Mind, talks to commentators from across the insurance market to garner their views of how the insurance market can respond with one collective voice to meet the challenge of restoring public trust
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
Following the news yesterday that Amanda Blanc is to leave Axa to join Zurich as its CEO for Europe, Middle East & Africa, Jonathan Swift looks back at her time at the French insurer and assesses her legacy
The Financial Conduct Authority has warned it will take action against general insurers who fail to implement rules introduced to encourage shopping around at renewal time.
Chris Cowan, managing director of Clusters, argues a targeted approach can help insurance companies stand out in a crowded market.
For a merger or acquisition to work, both sides need to get to know each other and have a post-deal plan, explains Peter Blanc, CEO of Aston Lark.
Gail Parker, brand, marketing and distribution director at RSA Personal Lines, shares her tips on employee engagement and customer satisfaction.
Cyber insurers can gain market share by differentiating their products. Benedict McKenna, vice-president and London operations claims manager at FM Global, explains how.
The technology that can radically change household insurance has nothing to do with smart home devices, argues Charlotte Halkett, managing director of insurance product at Buzzvault, who bets on video surveys.
No stone is being left unturned by the government in its aim to make renting fair and reasonable. Marc Brewer, underwriting manager for professional risks, Tokio Marine HCC, says it could prove a tough year for the letting industry.
2018 presents some big challenges for the motor insurance sector, not least of which is the General Data Protection Regulation. James Roberts, business development director for insurance at Europcar UK Group, believes partners can help insurers here.
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Insurers are celebrating National Apprenticeship Week by creating hundreds of roles and showcasing their apprentices.
As conversations around the gender pay gap or harassment at work illustrate, an increasing number of women are demanding a fairer deal. But will this extend to their insurance?
My name is Stephanie Denton and I am a social media voyeur.
Bailey named as chair of the Financial Services Compensation Scheme
Whitfield started as a broker liaison underwriter in 2005 and is now a customer service associate at Swinton