How to support insurance customers in vulnerable circumstances
As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.
The recently-announced Financial Conduct Authority’s review into how firms understand and respond to the needs of customers in vulnerable circumstances signals an important moment for the insurance
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