Jensten’s Hardie to wield axe on insurers with shoddy service

A wooden-handled sharp axe stuck in a wooden stump in the middle of a dry grass field under the cloudy sky

Alistair Hardie, Jensten Group’s CEO, has thrown down the gauntlet to “all insurers” to “throw out the service rule book” and start again, because “nobody has got it right”.

Speaking to Insurance Post in an interview to be published tomorrow, Hardie vented his frustrations at the level of insurer service.

“The frustrations I have, there are probably two. One is micro and

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Is insurer service really that bad?

News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?

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