Technology
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress.
Upcoming webinar: Watch Scor and Ms Amlin discuss how operational automation can increase efficiency and boost profitability
Insurance organisations today are under more scrutiny than ever from auditors and stakeholders alike. In response, many continue to shift their efforts from the digital transformation of front-end functions to driving higher levels of efficiency and…
The ten commandments of P&C core solutions
Property and casualty insurers need a PAS core system that can meet customer expectations while at the same time, conforming to changing regulations. Where do you start?
Analyst answers: Don't underestimate the power of image data
Images are everywhere, from personal phones to ATMs to video doorbells. These images can tell stories, prove facts, and reveal so much. So, how does this apply to insurance?
Can artificial intelligence remove bias in data-driven decisions?
The insurance industry has a natural interest in leveraging data analytics and human bias is an indisputable challenge when we aim to extract business value from data.
Blog: Leveraging digital trends in insurance – Part two
Sapiens brought together its digital experts to discuss a variety of hot topics in the insurance industry. Part two of this blog series provides advice to insurance companies who are starting their digitalisation journey.
Journey to underwriting excellence
The need for hyper-personalised underwriting has taken on a completely new meaning. At the same time, customers are buying insurance via non-traditional channels and are expecting a superior experience.
Blog: Leveraging digital trends in insurance – Part one
Sapiens brought together its digital experts to discuss a variety of hot topics in the insurance industry. Part one of this blog series looks at current trends in the marketplace and how insurers can leverage these trends.
The crucial centre of customer-centricity
Most insurers realise the benefits of digitalisation for building a successful customer experience. Successful digital transformation requires understanding where the customer fits in.
Infographic: Break the speed barrier
Duck Creek’s recent guide on Accelerating speed to market for P&C insurance products outlines the steps necessary to scale innovation and deployment.
How can insurance products evolve as insureds evolve?
This blog highlights two major factors which are shifting for insureds which help inform how the insurance industry can respond by providing innovative new products.
Speed of implementation: Guidewire Delivery Services and InsuranceNow GO
InsuranceNow enables P&C insurers with limited IT resources to replace their outdated systems quickly, so they can turn challenges into opportunities.
Sustainable underwriting: How insurers can account for ESG risks and enable dynamic pricing
ESG is becoming increasingly prevalent in insurance, both as a source of new risk and of strategic opportunity.
Eight trends shaping the future of the insurance industry – Part two
Sapiens in the Nordics (formerly Tia technologies) has identified eight key trends as critical for the future of insurance.
Towards smarter, efficient and trusted insurance marketplaces through computable contracts
How can computable contracts and distributed ledger technology benefit insurers?
Eight trends shaping the future of the insurance industry – Part one
Sapiens in the Nordics (formerly Tia technologies) has identified eight key trends as critically relevant for the future of insurance over the next 12 years. This blog highlights the first four trends.
Market trend: Relationships with insurtechs are changing
The insurers that will be the most successful in the coming years are those that are willing and able to incorporate insurtech into their core processes.
July cyber-attack causes backlog for Davies
Davies Group is working to mitigate the impact of backlogs caused by a cyber-attack it suffered at the end of July.
The future of financial services: Better customer experiences start with automation
After three years of uncertainty, consumers have shown extraordinary resilience by converting to a digital-first lifestyle.
Companies are ‘treading a very thin line’ in avoiding data breaches
After ICO launched criminal proceedings against eight data thieves, companies have been told to revisit their cyber security to ensure they are properly secured and protected against potential data thieves as cyber attacks are on the rise.
Transform claims on your terms with intelligent automation
While your people are crucial to creating a superior claims experience for your customers, they often aren’t equipped to handle claims in the most efficient way.
The art of successfully migrating complex legacy systems to modern life insurance platforms
To seize new market opportunities and achieve compliance, life insurers need to successfully migrate complex legacy systems to modern life insurance platforms.
Blog: How intelligent automation and AI connect to speed up FNOL in claims management
The insurance market has seen an increase in take up of new AI and claims management software platforms.
Interview: Ken Norgrove, RSA
Harry Curtis spoke to Ken Norgrove, RSA UK and international CEO, about life after being acquired by Intact, winning over brokers and the insurer’s technology overhaul.