Trade Voice: CII’s Connell on avoiding unconscious bias as the industry adopts AI
Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, outlines ways the industry can ensure AI is being used fairly, avoiding unconscious bias as we approach the implementation of Consumer Duty.
Five years ago, machine learning was the silver bullet to any problem in any sector. Now, artificial intelligence is being perceived as something of a bogeyman, with AI generally – and increasingly
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