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Defining humanised insurance technology

Customer experiences that are empathetic, for insurer employees, producers, and policyholders, and experiences that connect people with higher levels of engagement will enable the insurance industry to focus on trust, yielding greater positive outcomes for all.

If you are an insurer or a solution provider, you may wonder how you can create and deliver such experiences for your customers. If you are a policyholder or a broker, you may be wondering how different the experiences with your insurance carriers will be.

Read this blog to find out how insurers can provide humanised insurance experiences through the use of humanised insurance technology.

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ESG that stands up in tougher times

At a recent Insurance Post roundtable in partnership with CRIF, leading insurers and ESG specialists explored how the industry is translating sustainability goals into measurable progress and what it will take to keep that momentum in tougher times. This article provides a summary of the discussion.

Seven tips for using digital capabilities to enhance CX

Insurance customers will leave you unless you can provide seamless, personalised, and proactive experiences across every interaction. This blog sheds light on the digital insurance imperative and provides seven top tips for insurers on how to leverage digital capabilities to enhance CX.

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