A conversation with ChatGPT on insurance use cases
OpenAI’s AI chatbot, ChatGPT, and its ability to produce text responses in such a human-like, conversational way continues to generate buzz, with many discussions happening on how it can be applied across various industries, as well as on an individual, personal level.
As insurers continue to focus on providing more humanised experiences – putting the customer experience first and fostering interactions that prioritise trust and loyalty, and create lasting value – generative AI technologies, such as ChatGPT will likely play a role in the way that people, businesses, and insurers interact.
Duck Creek’s Scott Field, Head of Data and Machine Learning and Rob Savitsky, Director of Product Marketing recently had Duck Creek partner, Bob Breynaert, Director, Azure OpenAI Service at Microsoft on the Conversations on the Creek podcast to talk about ChatGPT and OpenAI’s implications for insurance.
Following on from the podcast, Rob Savitsky thought it would be interesting to “interview” ChatGPT directly and get its perspective as well.
This blog provides a transcript from Rob Savitsky’s conversation with ChatGPT.
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