Technology
July cyber-attack causes backlog for Davies
Davies Group is working to mitigate the impact of backlogs caused by a cyber-attack it suffered at the end of July.
The future of financial services: Better customer experiences start with automation
After three years of uncertainty, consumers have shown extraordinary resilience by converting to a digital-first lifestyle.
Companies are ‘treading a very thin line’ in avoiding data breaches
After ICO launched criminal proceedings against eight data thieves, companies have been told to revisit their cyber security to ensure they are properly secured and protected against potential data thieves as cyber attacks are on the rise.
Transform claims on your terms with intelligent automation
While your people are crucial to creating a superior claims experience for your customers, they often aren’t equipped to handle claims in the most efficient way.
The art of successfully migrating complex legacy systems to modern life insurance platforms
To seize new market opportunities and achieve compliance, life insurers need to successfully migrate complex legacy systems to modern life insurance platforms.
Blog: How intelligent automation and AI connect to speed up FNOL in claims management
The insurance market has seen an increase in take up of new AI and claims management software platforms.
Interview: Ken Norgrove, RSA
Harry Curtis spoke to Ken Norgrove, RSA UK and international CEO, about life after being acquired by Intact, winning over brokers and the insurer’s technology overhaul.
Climate change: How will insurers be recognised by history?
Limiting global warming to 1.5°C is still possible. But here’s the bit you don’t hear talked about: The insurance industry has a pivotal role to play in making it happen.
Disrupt & innovate with artificial intelligence
As the insurance industry progresses in its adoption of artificial intelligence, it has become apparent that the capabilities provided by AI are a vital part for any insurer that aims to address customers’ demands and remain competitive.
Roundtable: How is the insurance sector investing in solutions to combat the evolving fraud threat?
Post, in association with LexisNexis Risk Solutions, held a roundtable to discuss the ever-evolving fight against fraud with new technology and how the insurance market is investing in solutions to combat this. Conducted under Chatham House rules,…
Assistance services: A great opportunity for insurers
An increased appetite for convenience and the rising likelihood of emergencies are fuelling consumer demand for assistance services.
Urban Jungle looking to take market share from bigger incumbents as there is 'not enough innovation'
Urban Jungle is looking to take advantage of the lack of innovation from bigger incumbents as it launches multiline coverage.
Digital Bar Quarterly: The future for embedded insurance – an opportunity to enrich the customer experience
As the Financial Conduct Authority pricing reforms start to bite, insurers need to rethink their customer retention and acquisition strategies. Dan Martin, Altus consultant, outlines how embedded insurance offers them a chance to form deeper…
Evolving role of reinsurance in a world fraught with cyber risks
As cyber security incidents continue to rise, how can insurers better understand which risks they are writing and the level of exposure they are taking on?
Pet insurance - The Duck Creek way
It is anticipated that the pet insurance industry in the UK will see accelerated growth, with some estimates suggesting that by 2025 the sector will generate £1.5 billion gross premium per year.
Is perception a barrier for insurance innovation?
With Covid-19 acting as a catalyst for change, the insurance industry changed many aspects of the customer experience, accelerated processes and removed many friction points.
What do insurance, politics and civil unrest have in common?
Civil unrest has doubled in the last decade and general strikes have quadrupled. This blog outlines the link between insurance and business interruption caused by civil unrest.
The digitalisation of the insurance tax landscape
This e-book serves as an expert guide to the evolving global insurance premium tax landscape, offering critical insights into the digitalisation of tax and what it means for insurers.
Auto repair firms challenge Fiat Chrysler in EU data access test case
In a landmark test case at the European Court of Justice, auto repair firms are disputing the right of original equipment manufacturers to gatekeep access to a car’s onboard data stream.
Data evolution is needed to become the Amazon of insurance, says Tim Smyth
Tim Smyth, CEO of UK General Insurance, says the key to Amazon’s success lies in its use of data, and that brokers and managing general agents must invest in their own data capabilities if they want to replicate the multinational’s success.
Leveraging social media research in the claims investigation process helps fight fraud, mitigate risk, and reduce cost
Fraud is as old as insurance itself. But with the rise of digitalisation, the sophistication of fraudsters has also evolved. This blog discusses how social media investigations can be a valuable tool in virtually any claims investigation process.
Self-driving cars could be on the road ‘next year’ under government plans
The government has pledged £100m to “revolutionise travel” and see automated vehicles on the road by 2025, but some vehicles with self-driving features could be operating on motorways within the next year.
Intelligence: Protecting customer-facing staff
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their…
Laying foundations for the future growth of the London market on the global stage
Lloyd’s and London market insurance companies are seeking to navigate a complex risk landscape whilst also driving modernisation.