Blog: How intelligent automation and AI connect to speed up FNOL in claims management

Within the insurance sector, there has been a massive acceleration toward digital channels and automation, particularly in claims management. With the overnight shift to remote working, claims surges resulting from havoc wrought by the pandemic and customers moving to mostly digital communications channels, insurance providers have been hard pressed to keep up.

In response the market has seen an increase in take up of new AI and claims management software platforms to facilitate processes and new working challenges. However, adding this technology into long-established processes which also rely on legacy systems and a workforce under strain creates its own challenges

This blog highlights how using an intelligent automation platform is a great way to support connectivity between both old and new technology while helping to improve processes from the inside out.

Topics covered include:
• FNOL in motor insurance claims.
• Using intelligent automation for complex insurance claims.