Technology
Analysis: Inside two years of insurance data breach reports
Exclusive: Insurers, brokers and other firms within the industry have made 315 data breach reports over two years, with many of the best known businesses in UK insurance among those to notify and cyber a growing concern.
Spotlight: Personalisation - Exemplary experience, the route to differentiation
If you get your customer experience right, there is the potential to create real differentiation. Tim Hood, vice-president for Europe, the Middle East and Africa and Asia Pacific for Hyland, highlights why insurance companies need to personalise,…
Spotlight: Personalisation – what progress has been made?
Customers now expect personalised service, tailored products, and the ability to buy, update and access their policies 24/7. Valerie Hart explores how insurers are moving away from a one-size-fits-all approach because they can’t afford to be left behind.
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
Intelligence: Responsible AI
With great power comes great responsibility and for insurers this is never going to be truer than when dealing with artificial intelligence. Post looks into how insurers are using AI ethically.
Axa launches digital claims; Moody's strikes deal for RMS; ABI reports motor rates at five year low; industry bodies warn on escape of water; and MS Amlin invests in ESG MGA
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Editor's comment: Faster, higher, stronger and together
The Olympics never fail to inspire me. Every four years (in this case five) athletes from around the globe get together to compete in over 400 sporting events.
Insurance Post TV: Will claim volumes ever return to pre-pandemic levels? Featuring Allianz, NFU Mutual, RSA and Zurich
Today Insurance Post reveals the latest episode of its ‘magazine-style’ television show, which aims to get under the skin of some of the best read stories and articles that have appeared in print or online recently.
Blog: Not everyone wants their day in court - why the whiplash reforms can benefit from ADR
The Official Injury Claim portal was launched to the public two months ago, but Tim Wallis, chair of Trust Arbitration, suggests the introduction of alternative dispute resolution might be necessary for claimants, insurers, and law firms to realise the…
Interview: Mark Wilson and Jamie Hay of Abacai
Abacai co-chairman and CEO Mark Wilson and fellow founder Jamie Hay caught up with Jonathan Swift to discuss how AI can help redefine customer experience and why claims are key to their success.
Insurtech investment up 89% in Q2; Flock completes series A raise; McLarens takes team from Crawford; Zurich arm expands into UK
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Teething problems with the Official Injury Claim portal
Caroline Johnson, technical claims director at LV General Insurance, highlights 'teething problems' with whiplash reforms.
Intelligence: From the Wild, Wild West to the big five – a potted history of the broker software market
From police raids to junkets to Iceland, across being chased out of broker offices, legal spats, team lifts and more the history of the broking software sector is not short of incidents. Emmanuel Kenning met with a selection of the founders, movers and…
Analysis: Insuring NFTs
Non-fungible tokens have soared in value and popularity but insurance protection for the digital assets remains up in the air.
Bought By Many names Oshlyansky first chief product officer
Bought By Many has appointed Lidia Oshlyansky, who has worked for Spotify and Google, as chief product officer.
LV’s Michael Lawrence on the importance of investing in digital for the future
Michael Lawrence, distribution and underwriting director at LV Broker, looks at the lessons learned during the pandemic as brokers and insurers continued to serve customers and how firms will need to continue to test themselves and adapt in a hybrid…
WTW sells Irish arm to GRP; motor premiums hit five year low; Questgates acquires two firms and LV tops new customer experience report
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Pen's Nick Wright on the future of sales and marketing
The pandemic has accelerated the move to digital and remote engagement and forced many transactions online. Nick Wright, chief business development officer for Pen Underwriting, asks if insurance will ever return to good old fashioned face-to-face…
View from the Top video: Supporting SMEs post Covid-19: the role of insurers and brokers
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Neil Galjaard, divisional managing director, Markel talks about the huge negativity around Covid-19 claims in the mainstream press.
IGI sets up European subsidiary; Ardonagh establishes Irish data hub; Howden launches climate risk arm; Swiss Re backs BP EV trial
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: James Gearey, Covéa
After nine months in the role, James Gearey, managing director for personal lines and protection at Covéa, spoke to Post about partnering with Vitality, digital innovation and how technology is changing personal lines offerings.
Staysure acquires Rock, Esure joins forces with Minster Law, and Allianz invests in Heycar
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Parhelion co-CEO Richardson asserts insurers need to move on from a ‘piecemeal’ ESG approach
The co-CEO of the self-proclaimed ‘world’s first sustainable insurer’ has admitted that he regards Parhelion as a “pathfinder” for the industry and hopes others will follow it into fully committing to the environmental, social and governance space…
View from the top video: Opportunities for home claims transformation post-pandemic
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Michael Porter from Core Logic talks about new Insurtech trends and lessons learned from the pandemic.