Technology
Intelligence: Glasgow regional review
The 2021 United Nations Climate Change Conference, also known as COP26, is scheduled to be held in the city of Glasgow next week. Post investigates how the city has fared through the pandemic and how the insurance sector is supporting it.
Allianz unveils sustainability charter; Beazley plots ESG syndicate; FOS complaints up 5%; and IQUW set to acquire Agora
Post wraps up the major insurance deals, launches and investments of the week.
Post LIVE Claims: Insurers must fish outside the 'normal insurance pool' for claims talent
Claims handlers need to be able to start applying the language that customers use in their industries, QBE claims technical director Mike East has said.
Lockdown customer champion: James Blackham, By Miles
By Miles CEO James Blackham was outspoken on premium refunds for motor customers under Covid-19. The insurtech boss tells Post why he felt the issue needed to be tackled – and why he is not finished yet.
Motor insurance sees biggest drop for seven years; Apollo gets new investment; Axa sets aside €1.5bn to fight deforestation; Nexus refinances; and Radius acquires Milestone
Post wraps up the major insurance deals, launches and investments of the week
SFO closes long-running Quindell investigation
The Serious Fraud Office has closed its criminal investigation into historic accounting practices at Watchstone, formerly Quindell.
Interview: Tim Bailey, Zurich
Tim Bailey, UK Zurich CEO, talks to Stephanie Denton about evolving capabilities within the workforce, exciting partnerships and a relentless focus on service.
Chubb boss Greenberg lets loose on industry cyber failings
The insurance industry has not 'developed well' in tackling cyber risk, Chubb CEO and chair Evan Greenberg has told conference delegates.
Insurtechs not ‘changing the fundamental nature’ of insurance: Chubb CEO Greenberg
Chubb CEO and chair Evan Greenberg has maintained that it is 'hype' that insurtechs are changing the foundational elements of insurance.
Intelligence: Insuring automated warehouses
With warehouses increasingly deploying robots to help with the demand for next day delivery, Post investigates what challenges automation in warehouses poses for insurers.
Top 100 UK Insurers 2021
Covid-19 had the biggest impact on insurers in 2020. Commercial lines insurers suffered while personal lines insurers broadly benefited according to William Keen-Tomlinson, senior financial analyst in London for AM Best.
Treasury committee seeks answers from big tech firms on economic crime
Treasury Select Committee chair Mel Stride MP has written to Google, Ebay, Facebook and Amazon with a series of questions relating to their policies and actions to combat economic crime, prevent fraud and protect consumers.
Analysis: The claims sector in a post-reform world
The launch of the whiplash portal has made it more difficult for firms to make money handling small claims, leading to firms reassessing their models. Post investigates what the sector will look like in a post reform world.
Spotlight: Culture cannot be closed
Jeff Picozzi, global insurance lead, Red Hat, discusses why open culture cannot be simply a buzzword - and that the insurance industry needs to embrace open source technology to innovate and meet customer demands.
Spotlight: Is cloud the key to adaptability and flexibility at speed?
Many insurers are burdened with legacy technology infrastructure that is slow to adapt to the changing needs of policyholders. Padraig Floyd explores how some insurers are modernising by leveraging cloud-native, container-based solutions for a bottom-up…
Blog: An insurance fraud reset is needed
The way that the industry approaches fraud needs to continue to evolve, argues Handl Group chief commercial officer Chris Chatterton.
Blog: Improving customer retention in insurance
Ello managing director Michael Kalli considers recent research that suggests fewer than one in 10 consumers feel like they are a valued customer to their insurer.
SSP 'communicating' with brokers after disruption
Software house SSP has confirmed that an incident that left some brokers unable to log in on Wednesday has been fixed.
Upcoming webinar: Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge, and improve the customer…
Interview: Jimmy Williams, Urban Jungle
Jimmy Williams, co-founder and CEO of Urban Jungle, spoke to Post about how his own experience with home insurance inspired him to address issues the industry is facing, ambitions to branch outside of property and how views of insurtechs are changing.
Zurich’s Paul Dixon on a greener claims process
With the world facing an urgent climate crisis, consumers are increasingly looking for brands to put purpose before profits, writes Paul Dixon, Zurich UK’s head of claims proposition.
FCA pricing review shifts insurers' attitude to insurtechs, says Urban Jungle CEO
The introduction of the Financial Conduct Authority’s pricing review has shifted attitudes to insurtechs and is leading to insurers competing to work with them, according to Urban Jungle CEO Jimmy Williams.
British Insurance Awards 2021: Technology, Digital and Outsourced Partner Awards
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.