Technology
Axa’s Karl Parr on the claims talent of the future
Karl Parr, claims technical services director at Axa UK, discusses the evolving demands on claims teams and the recruitment, training, skills and experience needed to deliver for customers at their time of need.
Digital Bar Quarterly: How will major insurers react to the rise of insurtechs in annual rankings?
With the release of the Altus Digital Bar 2021 results, Altus head of insurtech strategy, Mark McDonald, shares the latest insight from the research.
Rupert Jarron swaps DXC for EIS
EIS has hired Rupert Jarron as managing director for Europe, the Middle East and Africa as it looks to expand across Europe.
Briefing: Does the Lemonade-Metromile deal signal the beginning of an insurtech M&A boom?
Post content director Jonathan Swift looks at the rationale behind Lemonade’s proposed takeover of Metromile and asks if the UK could be poised to a see a deal of similar scale among domestic insurtechs.
Lemonade acquires Metromile; Convex unveils 'multi-million-dollar partnership'; MNK Re launches UK arm and Chaucer in insurtech tie-up
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Allianz appoints Chris Varley as chief analytics officer
Allianz Insurance has recruited Chris Varley from Willis Towers Watson for the newly created position of chief analytics officer.
Video Q&A: Zego B2B commercial director Ines Feracci
In this video Insurance Post content director Jonathan Swift caught up with Zego’s B2B commercial director Inès Feracci to discuss its plans for targeting brokers and fleet customers.
Insurance industry climate change commitments lacking action plans, says Carbon Chain co-founder
Insurance industry is behind other industries when it comes to taking action on climate change, according to Carbon Chain chief operating officer and co-founder Roheet Shah.
EY issues home/motor profit warning for 2022; Collective Benefits and Nimbla get US investment; HSB buys MG Group; Floodflash and Munich Re partner up; and Carrot sold to Granite
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Aquiline takes stake in insurtech Ripe to 'turbocharge' next phase of growth
The deal will see private investment firm Aquiline buy a majority stake in Ripe for undisclosed amount.
Insurers must not get in the way of customers' net zero transitions, conference hears
Speaking at the COP26, Net Zero Insurance Alliance founding members urged that insurers should not get in the way of customers moving to net zero.
Roundtable: Improving quote conversion, retention and profitability in the personal lines market
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. At a recent roundtable sponsored by PayPal an expert panel discussed the need for simplicity and…
Spotlight: Application fraud - Intelligence and a united front bring progress
With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer.
Spotlight: Application fraud - Ghost busting – email intelligence can help combat insurance application fraud
Email addresses are a unique global identifier that could play an increasing role in combatting application fraud, argues James Burton, senior director of insurance product management for UK and Ireland, LexisNexis Risk Solutions
Spotlight: Digital culture - Collaboration and innovation to fill the digital skills gap in insurance
Involving teams with process improvement projects can be a game-changer, according to ABBY solutions marketing manager, insurance, Eileen Potter, not least in creating a culture of collaboration
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
Spotlight: Digital culture – Adapting and evolving to maximise the potential of automation in underwriting
Automation is a growing reality in every corner of an insurance business. Tim Evershed explores the impact it is having on underwriting - and how staff are acquiring the skills to maximise its potential benefits here.
Industry bodies make case for greater government funding for insurance innovation
Six insurance industry trade associations have written to the Treasury to support an application, submitted by Innovate UK, to channel greater funding into the services sector.
Europe 'big enough' for us sets out Getsafe boss Wiens
Getsafe intends to keep its sights set firmly on Europe, founder and CEO Christian Wiens told Post as the business bagged its German insurance licence and a $93m capital raise.
Blog: Cyber’s new vista
CFC cyber claims director Roger Francis reflects on this year’s Microsoft Exchange Server hack.
Intelligence: Glasgow regional review
The 2021 United Nations Climate Change Conference, also known as COP26, is scheduled to be held in the city of Glasgow next week. Post investigates how the city has fared through the pandemic and how the insurance sector is supporting it.
Allianz unveils sustainability charter; Beazley plots ESG syndicate; FOS complaints up 5%; and IQUW set to acquire Agora
Post wraps up the major insurance deals, launches and investments of the week.
Post LIVE Claims: Insurers must fish outside the 'normal insurance pool' for claims talent
Claims handlers need to be able to start applying the language that customers use in their industries, QBE claims technical director Mike East has said.
Lockdown customer champion: James Blackham, By Miles
By Miles CEO James Blackham was outspoken on premium refunds for motor customers under Covid-19. The insurtech boss tells Post why he felt the issue needed to be tackled – and why he is not finished yet.