Technology
Assurant’s focus on innovation increases fraud detection
Assurant and Shift Technology have been working together to detect claims fraud since 2018.
Intelligent communication platforms spur all-round improvements in claims performance
This blog highlights how intelligent communication platforms can drive noticeable improvements in claims performance and ensure insureds receive the personalisation that will make them loyal customers for years to come.
Shift exceeds expectations with underwriting risk detection
One of Shift’s European P&C clients conducted a review to identify applications for Shift’s AI decisioning capabilities, to address challenges for its underwriting team.
Personalising the policy owner's experience throughout the policy lifecycle
The insurance policy lifecycle can have many stages, and when it comes to personalising experiences, policy sales, underwriting and claims offer some exciting opportunities.
Embedded insurance: Expand your ecosystem partnerships to increase penetration and win new customers
Duck Creek Technologies Managing Director for EMEA, Shreyas Vasanthkumar, recently participated in a panel discussion where specialists discussed how embedded insurance can improve customer experience and outcomes.
Three gifts commercial lines insurers can give their policyholders
For those in the insurance business, the best gift you can give your customers is an increase in peace of mind.
Guest blog with Microsoft's Srikanth Madani: EMEA insurers have their heads in the cloud, and that's a good thing
In this blog, Srikanth Chander Madani, Industry Advocate, Worldwide Financial Services, Microsoft Corporation, shines a spotlight on the cloud migration trend among EMEA insurers, and the key factors shaping their technology demands in 2023.
Customer retention: Mind the gap
Acquiring a new customer is between five and 25 times more expensive than retaining an existing one. Within insurance, the average customer retention rate is just 84%.
Insurers trapped with ill-designed systems, claims Peppercorn CEO
Nigel Lombard, Peppercorn founder and chief executive, believes insurers are trapped with processes that were designed very much on the provider’s agenda, rather than on the customer’s.
AI integrated underwriting and claims solutions
Gradient AI and Duck Creek offer integrated underwriting and claims management solutions that combine Gradient AI’s state-of-the art AI solutions with Duck Creek’s industry leading policy and claims products in the cloud.
Maximising market opportunities through differentiation and relevance
Blog: Shreyas Vasanthkumar, managing director EMEA at Duck Creek Technologies, discusses why modern producer relationship management systems are the key to delivering positive customer outcomes.
How EU ruling pushed up the price of motor insurance
Analysis: Frances Stebbing explores the impact of the European Union’s gender-neutral pricing rules on how motor insurance is underwritten and priced today.
The bottom line on prescriptive analytics
Insurers will need to leverage data-driven insights to augment human intelligence to deliver superior business outcomes across various functions including pricing, claims and underwriting.
Supercharging P&C insurance sales with the digital customer experience
Insurers are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7.
How do you solve a problem like cyber?
News Editor's View: With high profile breaches becoming more and more common, is the industry well positioned to help small businesses with the growing threat of cyber attacks?
Eight insurtech start-ups to watch in 2023
For the eighth year in a row Insurance Post content director Jonathan Swift casts an eye over the insurtech start-up space, and lists a number of firms worth watching over the next 12 months and beyond.
Telematics Watch: Why the cost-of-living crisis makes telematics more relevant than ever
The principle of telematics insurance has always been to reward safer drivers through lower premiums and, as household budgets are squeezed, Igo4 CEO Matt Munro explains why there is greater need than ever to highlight the economic benefits for consumers.
Eight ways to improve claims processes and handling
Even the smallest of inefficiencies within an insurance company’s claims process can jeopardise the customer relationship, which is why it’s imperative that insurers dedicate themselves to improving the claims process and handling.
Data insights into rising climate risk and climate scenarios
Evidence is mounting that the insurance industry will soon need to reshape its business models in response to climate change, but only a few stakeholders have taken meaningful action.
Seven insurance technology trends that will transform the P&C industry in 2023
The development and implementation of new insurance solutions in the P&C insurance industry are already well underway in 2023.
Diary of an Insurer: Aviva’s Mel Carter
Early starts, a trip to Prague, plus a joke about feeling 'energised' at a renewable energy conference, and all during the run-up to Christmas. This makes for a busy working week for Mel Carter, renewable energy senior underwriter at Aviva.
Insurance challenges creating the frictionless customer experience in the real world
The difference between insurance and assurance provides a useful illustration about insurance and peace of mind in today’s digital world.
Shift technology insurance perspectives - Underwriting risk detection
Underwriting professionals are under incredible pressure to meet customer expectations for quick application approvals while at the same time keeping their portfolio as clean and profitable as possible.
Embedded insurance podcast
Embedded insurance is projected to account for over $700B in GWP by 2030.