Technology
Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for insurers and policyholders.
Intelligence: Is drone insurance a market that is still waiting to take off?
Four years on from a drone incident at Gatwick Airport, Martin Friel investigates whether the use of unmanned air vehicles has exploded as predicted and the opportunities this could open up for the insurance sector.
Making an insurance product factory: Using the right products, at the right time
This article shines a spotlight on how product factories can help insurers build and launch new lines of business quickly and efficiently.
Blog: Feedback from UK pet insurance buyers
Duck Creek Technologies recently surveyed pet insurance buyers in the UK about their feelings on pet insurance pricing, availability, products and service offering.
Should the industry fear 'sleeping giant' Amazon’s first steps into insurance?
After Amazon’s much anticipated entry into the UK insurance market fell a little short of the wow factor, Scott McGee explores the corporation’s chances at succeeding.
Briefing: Is the idea of driverless cars just a dream?
With the lack of any real progress on automated vehicles, senior reporter Pamela Kokoszka asks will we see driverless cars on UK roads this decade, or is it just a pipedream with no real place in society.
Q&A: Oleg Zadalia, LexisNexis Risk Solutions - What steps are insurers taking to tackle fraud?
Insurance Post surveyed counter-fraud specialists to understand the changing nature of insurance fraud and how fraud prevention strategies are evolving.
The competitive difference in digital adoption
In this article, Vincent Belloc, vice president, PayPal UK highlights why payments are a critical step in the insurance customer journey and, when done well, can create new opportunities for customer acquisition, increase customer loyalty and drive…
Tech trends #15: Web3
From "smart contracts" to compelling new forms of coverage, Web3 is already having a profound impact on P&C insurance. Watch this short video to discover where it's heading next.
Claims decisioning - the missing ingredient for P&C insurers
Insurers have invested millions in automation technologies, yet OCR and RPA still don’t deliver much in the way of expense reduction.
Analysts report decrease in cyber attacks so far in 2022
Cyber analysts have reported seeing both the number of significant cyber attacks and the value extracted through ransomware attacks fall this year.
Top trends in property and casualty insurance 2023
In 2023 and into the foreseeable future, P&C insurers will strategically prioritise digital transformation initiatives to strengthen their capabilities and navigate challenging macroeconomic volatility.
Other industries are investing heavily in AI - what can insurers learn from them?
In 2022, 25% of insurers will report widespread adoption of artificial intelligence. This blog highlights what insurers can learn about AI adoption from the automotive, retail and pharmaceutical sectors.
Removing the friction from insurance payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys.
Digital Bar Quarterly: Revealed, the insurer brands driving standards in usability
This month benchmarking service Digital Bar launched usability assessments for UK direct insurer brands alongside its latest digital capability rankings. Simon Fenn, co-founder of its partner Pancentric, gives a high-level view of usability standards…
Blog: Cutting delivery driver claims with behavioural insight-led insurance
With the growing demand for online shopping, and the pressure on courier services to keep up with this growing demand, Don McCormack, managing director of B2B at Zego, considers how behavioural insight-led insurance can help to lower the number of claims…
Tech trends #14: Deepfakes
Digital fraud is a growing challenge for property and casualty insurers, and the proliferation of deepfake technology is taking this challenge to a whole new level.
Tryg's transformation journey building the largest P&C insurance company in Scandinavia
The Danish insurer Tryg became the largest P&C insurance company in Scandinavia on June 1, 2021, after closing the acquisition of the British insurer RSA Insurance Group plc.
Infographic: Any data, any form
With Shift, insurers never overlook a single piece of data, no matter what form it takes.
Top 10 criteria for selecting a modern core system vendor
Insurance companies are looking to respond rapidly to changes in business strategy by developing and deploying products at scale, across all lines of business.
Axa’s Tara Foley says insurers need to embrace a disruptor mindset to deliver more for their customers
Tara Foley, CEO of Axa UK & Ireland’s retail business, looks at why insurers need to learn from the best in class in other industries, and adapt their customer journeys in just a matter of hours rather than weeks to stay competitive.
SME perspectives: How fraudsters create fake identities
Insurers work hard to make sure they don’t write policies for individuals with fake identities, but bad actors work just as hard to avoid detection.
Driverless cars: How close are we?
UK roads could see self-driving vehicles rolled out by 2025 following the announcement of new government plans which will prioritise safety through new laws.
How UK insurers are making customers, not sales
Insurance businesses are actively exploring how to use cutting edge technology to make the entire experience of buying relevant insurance products a much easier one.