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Digital claims - how can insurers best reap the benefits of digital claims for customers?

Digital claims processing offers significant benefits for insurers and policyholders. This article provides a summary of a recent roundtable discussion, where claims specialists discussed how insurers can keep up the momentum and provide a best-in-class experience for an online claims journey.

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Voice channels: the hidden front door to fraud

Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use this intelligence to stay one step ahead.

Telephony data is your secret weapon against fraud

Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives insurers a decisive edge in detecting fraud.

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