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Webinar: The CX lessons every insurer should know

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In a fast-changing market, insurers cannot afford to stand still. Covid accelerated the move to digital channels. Now cost of living pressures are adding to consumer demand for ever more competitive deals, outstanding service and a seamless customer journey.

As ever, price, loyalty and engagement will determine the winners and losers in this new age of volatility – but it’s a battle that is increasingly fought online.

Hampered by legacy systems and siloed data, how can insurers provide a seamless digital experience and maximise value from every customer touchpoint?

In this webinar, an expert panel discuss how insurance customer preferences are changing and provide some tips on how insurance innovators can position their firms at the cutting edge of digital customer experience.

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