Skip to main content

Webinar: The CX lessons every insurer should know

Sponsored by ?

This resource was paid for by a contributing third party.

In a fast-changing market, insurers cannot afford to stand still. Covid accelerated the move to digital channels. Now cost of living pressures are adding to consumer demand for ever more competitive deals, outstanding service and a seamless customer journey.

As ever, price, loyalty and engagement will determine the winners and losers in this new age of volatility – but it’s a battle that is increasingly fought online.

Hampered by legacy systems and siloed data, how can insurers provide a seamless digital experience and maximise value from every customer touchpoint?

In this webinar, an expert panel discuss how insurance customer preferences are changing and provide some tips on how insurance innovators can position their firms at the cutting edge of digital customer experience.

Watch the webinar

Register for free access to hundreds of resources.

Already registered? Sign in here.

 

Your alert preferences

More related resources

Why insurance renewal conversations may now matter as much as claims

Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a decisive moment in shaping customer loyalty.

How top-rated insurers manage reviews

In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the experiences that matter most to policyholders.

Why insurance innovation ambitions keep stalling

A gap is widening between what insurers want to achieve and what their operations can actually support. This blog sheds light on the forces driving the ambition gap within the insurance industry, why automation needs strong foundations and how insurers can build for what comes next.

UK insurance market Q1 2026 report

How is insurance customer sentiment shifting in 2026? Based on 39,801 verified customer insurance reviews, this report explores how customers currently feel about insurance providers, the themes shaping their feedback, and what insurers may need to consider for the rest of the year.

Five operational gaps in insurance

When operating models can't keep pace with real-life volatility, an insurance performance gap opens up. This infographic sheds light on five structural gaps that affect financial performance, executive decision-making, and the customers insurers exist to protect.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here