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SME perspectives: Why legacy claim platforms can't handle subrogation

The conversation around subrogation has been changing. More insurers have begun to realise that subrogation increases the bottom line, lowering loss ratios and increasing revenue. In addition, a company that successfully handles subrogation will enjoy happier customers and increased retention.

The downside from this increased emphasis is that many insurers who are now interested in subrogation are learning that they don’t have the capacity to do it. Their legacy claims platforms don’t have the features, data, or integration necessary to perform subrogation in an efficient or scalable manner.

Read this blog to find out how insurers can leverage AI to solve historical data problems associated with legacy platforms and perform subrogation in an efficient, scalable manner.

Topics covered:
• What’s the problem with legacy platforms?
• Why legacy subrogation platforms resist automation and artificial intelligence.
• Solving subrogation with artificial intelligence.

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Voice channels: the hidden front door to fraud

Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use this intelligence to stay one step ahead.

Telephony data is your secret weapon against fraud

Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives insurers a decisive edge in detecting fraud.

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