Financial Ombudsman Service (FOS)
Industry welcomes fresh Financial Services Bill
The insurance industry has reacted following the introduction of the Enhancing Financial Services Bill introduced in the King’s Speech yesterday (13 May.)
FCA and FOS reveal plan to speed-up complaints handling
The Financial Conduct Authority and Financial Ombudsman Service have today (16 March) set out plans to overhaul the UK’s consumer redress framework.
What do we want from the FCA’s new insurance head?
Deputy editor’s view: After months of waiting for the FCA to announce a new head of insurance, we finally have the answer. But what will be expected of Chris Knight when he takes up his position in July?
Which? warns insurers are failing storm-hit homeowners
Insurers have been accused by Which? of shirking their responsibilities for paying out policyholder's claims when their houses suffer damage due to storms and other extreme weather events.
Pet insurers with the most satisfied customers revealed
Fairer Finance’s latest survey shows the impact of an animal’s age on policyholders satisfaction with their pet insurer, plus which provider has the happiest customers is revealed.
Why the FCA’s fair value rules need a rethink
Four years after their introduction, Branko Bjelobaba is principal of Branko Ltd, observes the Financial Conduct Authority’s fair value rules remain costly, unclear, and ineffective offering consumers little real insight into whether general insurance…
Why UK drivers deserve fairer motor insurance premiums
David Kelly, commercial director at Percayso, explains why data could be the silver bullet to help the insurance industry deliver fair premiums for customers.
Aviva’s Storah tackles gap between price and value
Aviva’s UK GI CEO Jason Storah has said the Financial Conduct Authority’s Consumer Duty has prompted a deeper focus on customer needs, exposing a disconnect between a price-driven market and what policyholders actually care about.
Ombudsman promises overhaul of thematic reviews
The Financial Ombudsman Service has pledged to make better use of its casework insight and improve how it shares findings with the insurance sector, as part of a wider programme of structural reform.
Why insurers should be forced to signpost customers properly
Editor’s View: The Association of British Insurers and British Insurance Brokers’ Association’s signposting commitment is a step forward, but Emma Ann Hughes fears without rules and enforcement too many vulnerable consumers will still be left without…
Biba’s manifesto requests new Financial Services Bill in 2026
The British Insurance Brokers’ Association launched its manifesto for 2026 today (14 January), titled ‘Economic resilience’. Tom Luckham breaks down the main points, including a focus on cyber and a legislative wish list.
FOS travel referrals hit post-pandemic highs
As the Financial Ombudsman Service announces its resolution targets for 26/27, analysis shows travel insurance complaints increased by over 58% year-on-year in Q3.
Why can’t the FCA see and act on the full claims picture?
Editor’s View: Emma Ann Hughes argues the Financial Conduct Authority can either continue to defend its frameworks after Which?’s super-complaint or accept that collecting data is meaningless unless it triggers earlier, tougher and more visible…
Headlines I hope to see in 2026
Deputy Editor’s View: With the year drawing to a close, Scott McGee looks back at what he thinks are the main themes of 2025 and how they could develop in 2026.
MPs call for more clarity on leasehold insurance fees
During a recent parliamentary debate, MPs shared horror stories of constituents dealing with their property management firms and insurers.
Commission clarity shouldn’t stop at motor finance
Editor’s View: While the Financial Conduct Authority currently believes only motor finance commission arrangements warrant a compensation scheme, Emma Ann Hughes warns similar payment practices in general insurance could soon face greater scrutiny.
Motor insurers pay out £885m in redress but complaints begin to ease
Motor insurance continues to be the most complained about product in UKGI, according to an exclusive analysis of Financial Ombudsman Service (FOS) complaints data by market intelligence firm Insurance DataLab.
Blog: Why knowing your customer is critical for pet insurers
Rising costs and growing complaints are testing the UK pet insurance market like never before. CRIF’s Sara Costantini explores how truly knowing customers and their pets can build trust, reduce risk and meet rising regulatory expectations.
Which? makes super-complaint against FCA over insurance failings
Which? has issued a super-complaint to the Financial Conduct Authority, accusing the regulator of failing to tackle persistent problems in the home and travel insurance markets.
FOS looking to improve its ‘value for money’
The Financial Ombudsman Service is actively working to justify its cost to the industry through its overhaul consultation in July, delegates at the Chartered Institute of Loss Adjusters conference have heard.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.