Financial Ombudsman Service (FOS)
Irish regulator warns of post-crisis surpervisory scepticism
The Financial Regulator, Matthew Elderfield, has warned Irish insurers that he will be more interventionist, rather than wait for a market failure to manifest itself and then cautiously weigh up the costs and benefits of a response.
FOS: Insurance disputes up 38% in 2009/10 driven by PPI
The Financial Ombudsman Service – the independent organisation that settles disputes between consumers and financial companies – today said it resolved a record 166 321 disputes – a 46% annual increase – in the period 2009/10 resulting in compensation…
Bodies meet over ash
The British Insurance Brokers' Association, the Association of British Insurers, the Financial Ombudsman Service and the Financial Services Authority met on Tuesday to discuss the fallout from claims complaints arising from the volcanic ash disruption.
Someone to watch over me
If the FSA's plans to create a consumer protection committee go ahead the insurance industry may find itself under intense scrutiny, writes Daniel Dunkley.
Tories: FSA consumer body will not alter plan
The Financial Services Authority has stepped up its intensive supervision goals for 2010, by outlining plans for a new consumer protection committee.
Consumer protection committee proposed
The Financial Services Authority, Office of Fair Trading and Financial Ombudsman Service have proposed the creation of a consumer protection committee to scan for emerging risks.
Complaints against insurers revealed
Lloyds TSB Bank received more complaints relating to general insurance than any other financial services company in the second half 2009.
Motor Claims 2010: Ombudsman calls for credit hire clarity
The Financial Ombudsman Service's lead insurance specialist has called for clarity on behalf of consumers around the use of credit hire operators in the insurance industry.
News analysis: Financial Services Bill - Nuts and bolts
The Financial Services Bill is going through the legilslative process. Daniel Preddy and Martin Langley explain why more debate is needed about some of the proposals.
Claims Club: ABI surge event plans prioritised for 2010
Hypothesis testing is the best way to devise a collaborative industry surge plan, following events such as widespread flooding, insisted Tim Humphreys, policy adviser for risk management and emergency preparedness at the Association of British Insurers.
Digital revolution
Fraud investigations are often hampered by traditional methods of recording and transcribing interviews. Simon Jones examines the advances made in digital recording and explains how this could help insurers cut fraud bills.
Ceeney is unveiled as Merricks' successor
Natalie Ceeney will take up role as chief ombudsman and CEO in March.
