Financial Ombudsman Service (FOS)
Property Claims 2013: Insurers urged to use fraud register to punish fraudulent policyholders
Industry told of ‘massive obligation to raise awareness around morality’
Insurance ombudsman complaints at highest level since 2000
The number of insurance complaints, excluding payment protection cover, has reached its highest level since the launch of the financial ombudsman in 2000 according to figures published today.
Your say: The warm weather is a damb squib
A slight rise in temperature and drier conditions has done little to ease pressure on claims staff who continue to deal with large numbers of claims flowing from the heavy rainfalls of 2012.
Ombudsman: PPI claims reach 2000 a day
Payment protection insurance claims multiplied almost two and a half times in the second half of 2012 according to figures from the Financial Ombudsman Service.
Cuna targeting loan protection after debt waiver gets regulatory green light
Financial services insurer Cuna Mutual is to launch a new debt waiver product after the products were given approval by the Financial Services Authority and the Office of Fair Trading.
MPs have claims management companies in their sights
Next week's debate will not be pretty for the claims management sector.
Regulation of claims management tops agenda
Tomorrow's meeting of the All Party Group on Insurance & Financial Services will tackle some of the most pressing issues in the filed of claims management
Think tank calls for FCA to be 'terminated at birth'
The government has been warned to abandon the incoming Financial Conduct Authority in favour of handing consumer protection issues to the existing Financial Ombudsman Service.
Lyons Davidson tops list for Legal Ombudsman intervention
The Legal Ombudsman has filed 10 decisions on law firm Lyons Davidson since April after receiving complaints from clients.
View from the top: Winning the war on fraud?
Despite notable successes, fraudsters continue to find new ways to pick insurers' pockets, says Laurent Matras.
FOS receives 1500 PPI complaints a day
Mis-sold payment protection insurance complaints reached 1500 a day in the first six months of 2012, according to the Financial Ombudsman Service.
FOS receives more than 1000 PPI claims a day
The Financial Ombudsman Service has revealed that it now receives 1500 payment protection insurance complaints every day, taking the overall total beyond 400 000.
Cash settlements: Morally wrong?
The morality of cash payments to tradesmen came to the fore again last month, but what does it mean for the insurance industry? MA Assist's Paul Hayman talks to Post.
Payment Protection Insurance: Ringing the changes
Could a redrawing of the Financial Services Compensation Scheme boundaries save brokers from a repeat of the adverse financial impact of the payment protection insurance mis-selling scandal?
Your say: Throw out partially false claims
Zurich is to be congratulated on fighting the good fraud fight through the Supreme Court and achieving a successful outcome in the case of Fairclough Homes v Summers, says John Freeman.
Nationwide slams CMCs as PPI wipes £103m from balance sheet
Nationwide has backed calls for tighter regulation of claims management companies after setting aside £103m to meet the cost of payment protection insurance claims.
Ombudsman blames rise in motor insurance policy complaints on recession
The 26% increase in motor insurance complaints from consumers in the past financial year is "likely to reflect the tougher economic times", according to the Financial Ombudsman Service.
Ombudsman reports 51% increase in PPI complaints
Complaints to the Financial Ombudsman Service about payment protection insurance increased year on year by 51%, and accounted for 60% of all new cases in 2011/2012.
Claims Club News: 92% of underwriting fraud matches go undetected
The Insurance Fraud Register reveals that current industry controls fail to uncover the vast majority of underwriting fraud matches.
Home-emergency cover complaints soar as FOS talks of problems elsewhere
The Financial Ombudsman Service received 1099 new complaints about home-emergency cover, relating to broken boilers, burst pipes and other domestic crises, in the last three months of 2011.
Travel insurance: Expedition exclusions
With the popularity of overseas breaks showing no sign of abating, travel cover has the potential to grow. However, insurers in the sector are never far from controversy.
Talking point: unlimited damages for late settlement of claims
The Law Commission's review of insurance contract law has proposed the introduction of unlimited damages for late settlement of claims. But what does the industry think?
Text pests: Is the MoJ failing to crack down on inbox invaders?
With the pressure on to act against text pests, this time last year the Ministry of Justice announced its intention to establish a working group to tackle the problem.