Financial Ombudsman Service (FOS)
MPs have claims management companies in their sights
Next week's debate will not be pretty for the claims management sector.
Regulation of claims management tops agenda
Tomorrow's meeting of the All Party Group on Insurance & Financial Services will tackle some of the most pressing issues in the filed of claims management
Think tank calls for FCA to be 'terminated at birth'
The government has been warned to abandon the incoming Financial Conduct Authority in favour of handing consumer protection issues to the existing Financial Ombudsman Service.
Lyons Davidson tops list for Legal Ombudsman intervention
The Legal Ombudsman has filed 10 decisions on law firm Lyons Davidson since April after receiving complaints from clients.
View from the top: Winning the war on fraud?
Despite notable successes, fraudsters continue to find new ways to pick insurers' pockets, says Laurent Matras.
FOS receives 1500 PPI complaints a day
Mis-sold payment protection insurance complaints reached 1500 a day in the first six months of 2012, according to the Financial Ombudsman Service.
FOS receives more than 1000 PPI claims a day
The Financial Ombudsman Service has revealed that it now receives 1500 payment protection insurance complaints every day, taking the overall total beyond 400 000.
Cash settlements: Morally wrong?
The morality of cash payments to tradesmen came to the fore again last month, but what does it mean for the insurance industry? MA Assist's Paul Hayman talks to Post.
Payment Protection Insurance: Ringing the changes
Could a redrawing of the Financial Services Compensation Scheme boundaries save brokers from a repeat of the adverse financial impact of the payment protection insurance mis-selling scandal?
Your say: Throw out partially false claims
Zurich is to be congratulated on fighting the good fraud fight through the Supreme Court and achieving a successful outcome in the case of Fairclough Homes v Summers, says John Freeman.
Nationwide slams CMCs as PPI wipes £103m from balance sheet
Nationwide has backed calls for tighter regulation of claims management companies after setting aside £103m to meet the cost of payment protection insurance claims.
Ombudsman blames rise in motor insurance policy complaints on recession
The 26% increase in motor insurance complaints from consumers in the past financial year is "likely to reflect the tougher economic times", according to the Financial Ombudsman Service.
Ombudsman reports 51% increase in PPI complaints
Complaints to the Financial Ombudsman Service about payment protection insurance increased year on year by 51%, and accounted for 60% of all new cases in 2011/2012.
Claims Club News: 92% of underwriting fraud matches go undetected
The Insurance Fraud Register reveals that current industry controls fail to uncover the vast majority of underwriting fraud matches.
Home-emergency cover complaints soar as FOS talks of problems elsewhere
The Financial Ombudsman Service received 1099 new complaints about home-emergency cover, relating to broken boilers, burst pipes and other domestic crises, in the last three months of 2011.
Travel insurance: Expedition exclusions
With the popularity of overseas breaks showing no sign of abating, travel cover has the potential to grow. However, insurers in the sector are never far from controversy.
Talking point: unlimited damages for late settlement of claims
The Law Commission's review of insurance contract law has proposed the introduction of unlimited damages for late settlement of claims. But what does the industry think?
Text pests: Is the MoJ failing to crack down on inbox invaders?
With the pressure on to act against text pests, this time last year the Ministry of Justice announced its intention to establish a working group to tackle the problem.
Handling customer complaints
In an online exclusive, CMS Cameron McKenna partner Alison McHaffie outlines best practice for insurance firms dealing with complaints from customers.
Your say: The reasons for standardisation
We would have been naive, here at Wunelli, to think our call for telematics data standardisation would not result in some debate, and we're pleased that it has - which is precisely why we are planning a think tank for all interested parties.
FSA looks into mis-sold pet insurance complaints
The Financial Services Authority is to review the potential mis-selling of pet insurance following complaints from pet owners about Direct Line Group's insurer NIG, Lloyds and Halifax.
Ethics: Entering the moral maze
The insurance industry has a poor public perception, many believing that firms put short-term profit above long-term customer satisfaction.
FSA demands 15.6% rise in its final budget
The Financial Services Authority has said it needs a 15.6% increase in funding to £578.4m, up from £500.5m in 2011/12 for its final year as a regulator.