Financial Ombudsman Service (FOS)
Trade voice: Biba's Steve White on less but more effective regulation
British Insurance Brokers' Association CEO Steve White ponders what proportionate regulation for insurance brokers should look like.
Analysis: Telematics - telling it as it is?
Fabricating a motor insurance claim used to be as simple as arranging for a mate to drive into your car but with today's new technology, Veronica Cowen explains how much harder insurers are making it for the fraudsters.
FCA raises alarm over two unauthorised firms using social media
The Financial Conduct Authority has alerted consumers to two unauthorised insurance firms offering car insurance in the UK.
Montagu steps down as chair of FOS
Sir Nicholas Montagu will be stepping down as chair of the Financial Ombudsman Service after seven years.
Regulators form working group to tackle 'phoenix' companies
Financial services regulators have formed a working group to collaborate on tackling ‘phoenixing’ in the sector, whereby companies or individuals avoid liabilities or penalties by shutting down businesses only to re-emerge as new legal entities.
Insurers criticised for ‘voiding’ of Irish policies
Insurers have been rebuked for “voiding” policies on the basis of non-disclosure.
Insurers to pay up to double compensation for FOS complaints
Insurers will have to pay more than double compensation to consumers and businesses who complain under the Financial Ombudsman Service.
Broker in liquidation Larksway has FCA authorisation pulled
Broker Larksway, which is currently in liquidation, has had its Financial Conduct Authority authorisation removed after the regulator alleged it failed to comply with a Financial Ombudsman Service ruling.
FCA broadens ombudsman service to SMEs
The Financial Conduct Authority has announced its plans to broaden the Financial Ombudsman Service to benefit smaller SMEs.
Ombudsman complaints data overshadowed by TV investigation
A recent investigation that exposed the undertraining of staff at the Financial Ombudsman Service has cast doubt over a report into the UK’s most complained about insurers.
Ombudsman launches review following undercover investigation
Thousands of complaints against insurers may need to be re-examined after a TV investigation found staff at the Financial Ombudsman Service were woefully undertrained.
Direct Line tops the poll for new GI complaints
Direct Line, Aviva and Ageas are among the firms to have the most new GI complaints made about them to the Financial Ombudsman in H1.
General insurance complaints jump within the last year
General insurance complaints submitted to the Financial Ombudsman Service have increased over the last year, recent results have shown.
Direct Line's Paul Geddes reportedly linked with ITV CEO role
Direct Line CEO Paul Geddes has reportedly been linked to the ITV CEO job following the departure of Adam Crozier earlier this month.
Blog: Insurers need to invest in handling subsidence claims
Insurers may not be saving that much money by cutting back on subsidence claims handling, notes Nick Turner, professional services director at Claims Consortium Group, arguing that triage and on-site inspections can help provide a smooth service and…
FCA sets deadline for PPI claims
The Financial Conduct Authority has put a deadline on payment protection insurance claims, bringing to a close a chapter that has cost firms billions in compensation.
Financial Ombudsman reveals 5% increase in complaints about insurers
Insurers had 5% more complaints made about them in the second half of 2016 than in the first half of the year, up to almost 18,000.
Ageas's Boisseau on the importance of using technology for transparency
Mis-selling of payment protection insurance has done little to help our industry and the issue of trust for insurance providers.
Post Power List 2017: Paul Geddes
CEO, Direct Line
Electronic trading: What is good form online?
The growth in online communications makes BT's strapline ‘It's good to talk' seem dated, but anyone who has had to lift a phone to unravel a burgeoning misunderstanding in an email can appreciate its spirit.
Revealed: 10 insurers with the most complaints
Direct Line Group has received the highest number of general insurance related complaints in the first half of 2016, according to the latest figures from the Financial Ombudsman Service.
PPI complaint numbers still 'significant challenge', ombudsman warns
The Financial Ombudsman Service said the number of payment protection insurance complaints it receives is still a “significant challenge”.
Travel: Navigating the exclusions
Travel insurance policies come with exclusions that can have huge consequences on your financial and personal life.
Hundreds of SMEs take insurance complaints to financial ombudsman
More than 850 small business complaints around insurance were received by the Financial Ombudsman Service, with 219 of those about commercial property insurance, according to its 2015/16 review.