Financial Ombudsman Service (FOS)
GI Ombudsman complaints down 6% for 2013/14
General insurance products have been responsible for almost 2000 fewer complaints made to the Financial Ombudsman Service for the year ending 31 March 2014.
Insurers sought to back new aggregator targeting UK’s Eastern Europeans
Broker targeting same demographic could follow launch of Global Market Compare
Home emergency: State of Emergency
After facing strong criticism in recent months, key figures in the home emergency insurance market are keen to extol the cover’s virtues. What does the future hold for the under-fire sector?
PPI issue far from being sorted, according to FOS
Payment protection insurance complaints made up 76% of all complaints referred to the Financial Ombudsman Service in the second half of 2013.
Motor insurance regulator mooted by Straw slammed as ‘unnecessary’
Former Home Secretary’s parliamentary counterpart Evans ‘dead against’ idea.
Insurers faced 300 fewer Ombudsman complaints last quarter
Latest figures from the financial ombudsman show complaints relating to general insurance products, excluding payment protection cover, dropping to 6141 for the three months to 31 Dec.
FOS unveils 20% budget cut
The Financial Ombudsman has said it will need to recover 20% less from financial businesses to support its budget in the 2014/2015 year, compared with the previous twelve months.
Mobile phone cover complaints down 20%: Ombudsman
Complaints on mobile phone cover have dropped by a fifth for the year to date according to the Financial Ombudsman Service, which has paid tribute to willingness from insurers to collaborate on complaints.
Ceeney exits FOS having helped watchdog triple in size
Chief ombudsman Natalie Ceeney is departing the Financial Ombudsman Service following almost four years in which she has helped the watchdog to triple in size.
Ombudsman data shows insurance complaints up 4.6%
Consumer complaints for general insurance products reached almost 6500 in the quarter ending 30 September according to data published by the Financial Ombudsman Authority.
Ombudsman reveals 15% spike in complaints
The Financial Ombudsman Service has revealed a 15% increase in the number of complaints received between 1 January and 30 June when compared with 2012 figures.
Some mobile phone insurance policies are poor and unclear says FCA
The Financial Conduct Authority has published a review into mobile insurance which found evidence or poor product design, unclear terms and inadequate claims and complaints handling.
Customers paying for FSCS levies on brokers via ‘administration’ charges
Contributions to compensation scheme putting strain on brokers’ profitability.
Interview: Chris Hall - A quest for success
A decade ago Chris Hall led a small team that risked it all to buy loss adjuster Questgates. Now it is worth £11m – and the managing director hopes to double that figure within the next 10 years.
Payment Protection Insurance: Paying the price
With payment protection insurance complaints putting a seemingly never-ending financial strain on the industry, can the product ever bounce back?
News Review: 13 June 2013
News Review
Property Claims 2013: Insurers urged to use fraud register to punish fraudulent policyholders
Industry told of ‘massive obligation to raise awareness around morality’
Insurance ombudsman complaints at highest level since 2000
The number of insurance complaints, excluding payment protection cover, has reached its highest level since the launch of the financial ombudsman in 2000 according to figures published today.
Your say: The warm weather is a damb squib
A slight rise in temperature and drier conditions has done little to ease pressure on claims staff who continue to deal with large numbers of claims flowing from the heavy rainfalls of 2012.
Ombudsman: PPI claims reach 2000 a day
Payment protection insurance claims multiplied almost two and a half times in the second half of 2012 according to figures from the Financial Ombudsman Service.
Cuna targeting loan protection after debt waiver gets regulatory green light
Financial services insurer Cuna Mutual is to launch a new debt waiver product after the products were given approval by the Financial Services Authority and the Office of Fair Trading.
MPs have claims management companies in their sights
Next week's debate will not be pretty for the claims management sector.
Regulation of claims management tops agenda
Tomorrow's meeting of the All Party Group on Insurance & Financial Services will tackle some of the most pressing issues in the filed of claims management