GI Ombudsman complaints down 6% for 2013/14
General insurance products have been responsible for almost 2000 fewer complaints made to the Financial Ombudsman Service for the year ending 31 March 2014.
The ombudsman recorded a total of 31 213 complaints for 2013/14, down from 33 172 in the equivalent period over 2012/13, equivalent to a 6% reduction.
Of complaints lodged, over half related to
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