Financial Ombudsman Service (FOS)
PPI complaints continue to hamper FOS progress
Payment protection insurance complaints accounted for 63% of all grievances dealt with by the Financial Ombudsman Service in 2014/2015.
Trust Insurance Campaign: A thirst for knowledge
The Chartered Insurance Institute’s Made Simple campaign is the result of a year spent listening to customers and realising how much uncertainty surrounds insurance – and how much the buying public wants to learn.
Ombudsman GI complaints dip for Q3
Numbers of enquiries received by the Financial Services Ombudsman on general insurance products excluding payment protection insurance fell in the final three months of 2014.
Trade Voice: Biba sets out manifesto for 2015
The trade body reveals a 10-point plan for smarter, clearer and value for money regulation
FOS forecasts fee freeze for 2015/16
The Financial Ombudsman Service has announced plans for a freeze on standard case fees and levies for 2015/16 as it lowers targets for overall income in a consultation document published today.
Legal Ombudsman to hear CMC complaints
The Legal Ombudsman is to offer consumers a free route of redress if they have a complaint about a regulated claims management company.
D&O policies outside scope of FOS rules judge
A high court judge has delivered a boost to insurers by ruling that the Financial Ombudsman Services’ jurisdiction should not be extended to complaints from D&O insureds.
Insurers risking FOS action by failing to clearly state travel insurance exclusions
Ebola crisis puts spotlight on Foreign and Commonwealth Office travel warnings
Ombudsman sees non-PPI complaints rise 3% in H1
The Financial Ombudsman Service has reported a 3% increase in complaints about financial products other than PPI from the second half of 2013, including a 1% increase in insurance cases.
Omdbudsman upheld fewer GI complaints in Q1
The Financial Services Ombudsman has resolved a smaller proportion of general insurance complaints in favour of consumers for the first quarter of 2014/15.
Flooding: The future of flooding
As the Statement of Principles nears expiry and with the imminent introduction of Flood Re, what does the future hold for flood cover?
Division of claims complaints costs unfair First 4 Lawyers says
Ministry of Justice proposals on how the Legal Ombudsman's costs for handling complaints against claims management companies are recovered disproportionately penalises those working in personal injury, First 4 Lawyers says.
Fall in general insurance complaints to FOS linked to FCA investigations
Motor remains most-complained-about class of business
GI Ombudsman complaints down 6% for 2013/14
General insurance products have been responsible for almost 2000 fewer complaints made to the Financial Ombudsman Service for the year ending 31 March 2014.
Insurers sought to back new aggregator targeting UK’s Eastern Europeans
Broker targeting same demographic could follow launch of Global Market Compare
Home emergency: State of Emergency
After facing strong criticism in recent months, key figures in the home emergency insurance market are keen to extol the cover’s virtues. What does the future hold for the under-fire sector?
PPI issue far from being sorted, according to FOS
Payment protection insurance complaints made up 76% of all complaints referred to the Financial Ombudsman Service in the second half of 2013.
Motor insurance regulator mooted by Straw slammed as ‘unnecessary’
Former Home Secretary’s parliamentary counterpart Evans ‘dead against’ idea.
Insurers faced 300 fewer Ombudsman complaints last quarter
Latest figures from the financial ombudsman show complaints relating to general insurance products, excluding payment protection cover, dropping to 6141 for the three months to 31 Dec.
FOS unveils 20% budget cut
The Financial Ombudsman has said it will need to recover 20% less from financial businesses to support its budget in the 2014/2015 year, compared with the previous twelve months.
Mobile phone cover complaints down 20%: Ombudsman
Complaints on mobile phone cover have dropped by a fifth for the year to date according to the Financial Ombudsman Service, which has paid tribute to willingness from insurers to collaborate on complaints.
Ceeney exits FOS having helped watchdog triple in size
Chief ombudsman Natalie Ceeney is departing the Financial Ombudsman Service following almost four years in which she has helped the watchdog to triple in size.
Ombudsman data shows insurance complaints up 4.6%
Consumer complaints for general insurance products reached almost 6500 in the quarter ending 30 September according to data published by the Financial Ombudsman Authority.