Financial Ombudsman Service (FOS)
Expertise from A-Z - Personal injury reform: Brave new world?
Claims management companies are to come under the remit of the Financial Conduct Authority. What effect will this have on the sector?
Mental health: The last taboo?
Insurer attitudes towards mental health issues are not always enlightened - as the number of Financial Ombudsman Service complaints shows - but there are signs of greater understanding and that includes employees too
Brokers, insurers and Lloyd's carriers see FCA fees reduced
Brokers, insurers and Lloyd’s companies will see their contribution to the Financial Conduct Authority annual funding requirement reduced in 2016/17, according to the proposed fees published today.
NAO criticises disjointed approach to mis-selling regulation
The National Audit Office (NAO) has criticised a lack of effective co-ordination between the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) with respect to the mis-selling of financial products.
Insurance Complaints: No more Mr Angry
There is no crisis as far as complaints directed at insurers and brokers go – but even one unfairly treated customer is too many. So, how seriously is this area being taken and are efforts underway to raise standards further?
Trade Voice: Taking fraud to task
The government’s taskforce has reported back with 26 recommendations on how to fight fraud.
Biba Manifesto 2016: Biba spotlights regulatory cost as members face new hike in fees
The cost of regulation continues to feature prominently in the British Insurance Brokers’ Association’s manifesto for 2016, alongside emerging areas such as a European referendum, the implications of the Vnuk tractor case and Flood Re exclusions.
Insurance pricing complaints to FOS increasing
The Financial Obudsman Service has seen an increase in the number of complaints about the price of insurance premiums in the 2015/16 year.
Trust in Insurance: Blog: How deep is your love?
The aim to make money means customers start with the assumption that insurers will reject claims.
Regulator to discuss complaints service for SMEs
The Financial Conduct Authority wants feedback on how much protection it offers to SMEs when complaints arise from dealings with financial service providers.
Travel: Winter Sports: Prang on the piste
Snowflakes have barely started falling in the Alps but already the media is asking how well our travel insurance policies will protect holidaymakers if their trip is hit by cancellation or calamity
PPI accounts for 55% of all FOS complaints in first six months
Claims managers have been blamed for fuelling payment protection insurance complaints as the latest figures from the Financial Ombudsman Service show PPI accounted for more than half of all grievances in the first six months of 2015.
Ombudsman reports no let-up in PPI complaints
The Financial Ombudsman Service received 4000 payment protection insurance complaints each week in the first quarter of 2015 with 74% of cases upheld.
PPI complaints continue to hamper FOS progress
Payment protection insurance complaints accounted for 63% of all grievances dealt with by the Financial Ombudsman Service in 2014/2015.
Trust Insurance Campaign: A thirst for knowledge
The Chartered Insurance Institute’s Made Simple campaign is the result of a year spent listening to customers and realising how much uncertainty surrounds insurance – and how much the buying public wants to learn.
Ombudsman GI complaints dip for Q3
Numbers of enquiries received by the Financial Services Ombudsman on general insurance products excluding payment protection insurance fell in the final three months of 2014.
Trade Voice: Biba sets out manifesto for 2015
The trade body reveals a 10-point plan for smarter, clearer and value for money regulation
FOS forecasts fee freeze for 2015/16
The Financial Ombudsman Service has announced plans for a freeze on standard case fees and levies for 2015/16 as it lowers targets for overall income in a consultation document published today.
Legal Ombudsman to hear CMC complaints
The Legal Ombudsman is to offer consumers a free route of redress if they have a complaint about a regulated claims management company.
D&O policies outside scope of FOS rules judge
A high court judge has delivered a boost to insurers by ruling that the Financial Ombudsman Services’ jurisdiction should not be extended to complaints from D&O insureds.
Insurers risking FOS action by failing to clearly state travel insurance exclusions
Ebola crisis puts spotlight on Foreign and Commonwealth Office travel warnings
Ombudsman sees non-PPI complaints rise 3% in H1
The Financial Ombudsman Service has reported a 3% increase in complaints about financial products other than PPI from the second half of 2013, including a 1% increase in insurance cases.
Omdbudsman upheld fewer GI complaints in Q1
The Financial Services Ombudsman has resolved a smaller proportion of general insurance complaints in favour of consumers for the first quarter of 2014/15.