NAO criticises disjointed approach to mis-selling regulation
The National Audit Office (NAO) has criticised a lack of effective co-ordination between the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) with respect to the mis-selling of financial products.
In a wide-ranging report released today, Financial services mis-selling: regulation and redress, the NAO says although both bodies work hard to coordinate their activities, they "haven't yet convinced
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