Financial Ombudsman Service (FOS)
News analysis: Ombudsman moves to end ‘one size fits all’ fees for mass complaints
FOS consultation proposes supplementary fees to tackle record PPI complaints workload.
FOS to set £350 surcharge for mis-sold PPI
The Financial Ombudsman Service has published its proposed plans and budget for the next financial year.
Travel insurers criticised over ongoing medical warranties
A rising number of Britons travelling overseas are being left without cover by insurers implementing medical clauses after policies are sold, according to consumer watchdog Which?
Payment protection insurance: Aversion therapy
As PPI mis-selling complaints continue to pour in to the Financial Ombudsman Service, are providers doing enough to salvage the reputation of the sector?
FSA appoints Montagu chairman of FOS
The Financial Services Authority has appointed Sir Nicholas Montagu KCB as the new chairman of the Financial Ombudsman Service.
PPI complaints climb to over 3000 a week
The Financial Ombudsman Service said that the rate of payment protection insurance claims has been “pretty unsettling”.
Customers revolt over hefty fines as eCar takes zero tolerance approach
Brightside has rebutted policyholder complaints about the practices of its online broker eCar. It follows claims by customers that they have reported the broker to the Financial Services Authority and the Financial Ombudsman Service.
Interview - Duncan Spencer: Calling the shots
Mobile phone insurance has been branded ‘useless’ by some and touted as the next potential mis-selling scandal, but Duncan Spencer believes there is a growing need for the product.
RBSI to learn from FOS complaints
RBSI has played down figures from the Financial Services Ombudsman showing it is the most complained about general insurer in the country.
RBSI tops Ombudsman GI complaints
Royal Bank of Scotland Insurance is the most complained about general insurer in the UK according to figures from the Financial Ombudsman Service.
16 firms paid 92% of PPI compensation
The Financial Services Authority has said that 16 firms, representing 92% of all payment protection insurance complaints received in the first half of 2011, have paid a total of £215m in redress between January and June 2011.
Mobile phone insurance: We've got your number
Mobile phone insurance is a high-frequency claims product but has been criticised by the ombudsman and consumer groups. Ralph Savage reviews the sector to discover if this niche is offering value for money.
Payment protection insurance: Crossroads for PPI
Three months ago the High Court rejected the British Bankers' Association's attempts to challenge new payment protection insurance regulations. With the controversial product already battling reputational issues, Tim Pope looks at the future of the PPI…
IIB calls for FSCS review after 900% levy increase
The Institute of Insurance Brokers has presented research to the All Party Parliamentary Group on Insurance and Financial Services showing that brokers with an income of £500 000, £1m or £5m have seen their Financial Services Compensation Scheme fees…
Tackling fraud - Roundtable: The time for action is now
With new counter-fraud tools coming onstream, Post gathered a group of experts to assess whether these will be enough to outweigh expected reductions in police resource when fighting this crime. Chinwe Akomah reports.
Household - Flood risk: Removing the safety net
In two years, the insurance industry's pact with central government to provide flood cover for at-risk properties will cease to exist. Ralph Savage reports on how insurers are planning to meet the challenge post-2013.
Consumer insurance reforms will make it harder to turn down claims
The first changes to consumer insurance legislation in more than a century will prevent insurers from "hiding behind" unrelated errors to avoid paying claims.
PPI complaints more than double to 51%
The Financial Ombudsman Service annual review has revealed that 51% of new cases were about the sale of payment protection insurance with the number more than doubling to 104 597 - the highest number ever received in a year about a single financial…
Lloyds Banking Group reports huge £3.2bn Q1 losses after PPI provision
Part-nationalised Lloyds Banking Group has recorded a statutory loss after tax of £3.47bn for Q1 2011 (Q1 2010: £721m), after the bank made provisions of £3.2bn for payment protection insurance payout costs.
Postbox: Winning the battle for hearts and minds
It was really interesting to read the archived Post article highlighting comment made 50 years ago by Noel Hickey, chairman of the Galway Centre of the Insurance Institute of Ireland, on how the insurance industry was failing to gain consumer and media…
Postbox: PPI rule change — a long time coming
News that the Competition Commission has published its final order detailing measures that will reduce the risk of consumers being mis-sold payment protection insurance, and create opportunities for other providers, is to be welcomed. But it's…