Financial Ombudsman Service (FOS)
Postbox: Winning the battle for hearts and minds
It was really interesting to read the archived Post article highlighting comment made 50 years ago by Noel Hickey, chairman of the Galway Centre of the Insurance Institute of Ireland, on how the insurance industry was failing to gain consumer and media…
Postbox: PPI rule change — a long time coming
News that the Competition Commission has published its final order detailing measures that will reduce the risk of consumers being mis-sold payment protection insurance, and create opportunities for other providers, is to be welcomed. But it's…
View from the top: mind the gap please
As a regular London underground commuter I am frequently reminded of the gap in expectations that yawns between me as a paying customer and the so-called service delivery provided by the management of our capital's public transport infrastructure.
Co-op to increase aggregator usage
Co-operative Insurance has set its sights on growing its household book by widening its use of aggregators as a means of distribution.
ABI disappointed with FOS decision
The Association of British Insurers has said it is “disappointed” at the Financial Ombudsman Service’s decision to increase its levy on firms.
Household: can no claims discounts be applied to household insurance?
With Axa set to offer no claims discounts to household customers, Amy Ellis reports on market reaction and whether others will follow suit.
Editor's comment: No-claims discount: is it a goer in household?
This was the question posed by Axa finance director Jean Drouffe in last week's Post, and follows a number of recent musings by those in the general insurance market about how to counteract the growth in household claims due to events that can be linked…
Escape of water claims: Trickle becoming a torrent
Escape of water now represents the same proportion of household claims as personal injury does for motor. Kevin Kiernan looks at this growing trend and how it can be addressed.
Financial ombudsman reveals sharp rise in PPI complaints
The Financial Ombudsman Service has revealed that payment protection insurance complaints rose to 24 955 for the period October to December 2010, up 17% from the previous three months.
Claims Club news: Ombudsman relying on third parties as caseload increases
The Financial Ombudsman Service is making increasing use of outsourcing as it battles to keep up with the volume of cases it has to deal with, especially in the payment protection sector.
APPG - 20 years in force: Representation for the industry
With its 20th anniversary just passed, David Worsfold looks at the success of the All Party Parliamentary Group on Insurance & Financial Services, detailing some key highlights from two decades of debate.
Claims Club news: FOS links lack of speed to training
The Financial Ombudsman has admitted that more works needs to be done to speed up cases to conclusion, once adjudication has been challenged.
Assurant latest to target PPI market
Assurant Solutions has unveiled two new payment protection insurance products that will be underwritten at the point of sale.
Ombudsman proposes £15m budget hike as PPI claims stack up
The Financial Ombudsman Service today published its public consultation on its proposed budget for the next financial year (2011/2012).
Ruling clarifies 'double jeopardy' threats
A recent High Court ruling that will mean fewer claims reach the Financial Ombudsman Service could spell good news for insurers, according to a law firm.
Fraud Management Briefing news: Ombudsman is criticised for condoning fraud
A financial ombudsman sparked debate when she questioned whether the insurance industry should always consider that a customer who exaggerates a claim has committed fraud.
BIS 2010 - News: Hiscox boss calls for break up of ABI
Bronek Masojada, chief executive of Hiscox, has called for a separate trade body to represent the interests of general insurance from those of the life and savings sector.
ABI rebuffs Hiscox supremo's calls for trade body break-up
The Association of British Insurers has hit back at claims the general insurance industry would be better served by a separate trade body.
QBE “delighted” at lack of FOS complaints
John Neal, chief underwriting officer, QBE European Operations has revealed the firm’s delight at being at the bottom end of the Financial Ombudsman Service's complaints table.
Lloyds tops FOS complaints table
Lloyds TSB Bank has received the most general insurance complaints of any company during the first half of 2010.
Insurance Fraud 2010
Hear the latest initiatives on combating insurance fraud from Aviva, Allianz, Axa, Experian, the Insurance Fraud Bureau, the Financial Ombudsman Service and others at Post's Fraud 2010 conference later this month.
Hoban outlines regulation plans
Mark Hoban, financial secretary to the Treasury, has addressed the House of Commons following George Osborne's Mansion House speach last night on the breaking up of the FSA.
FSA extends PPI referrals
The Financial Services Authority has introduced a temporary rule to allow payment protection insurance policyholders more time to refer complaints to the Financial Ombudsman Service.