Mobile phone cover complaints down 20%: Ombudsman
Complaints on mobile phone cover have dropped by a fifth for the year to date according to the Financial Ombudsman Service, which has paid tribute to willingness from insurers to collaborate on complaints.
The Ombudsman added that it is still upholding roughly 75% of customer complaints, but this has also dropped from 90% in Spring last year.
Common complaints included insurers rejecting claims for
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