Ombudsman responds to loss adjuster calls to fast track Covid-19 BI test case

complaint

The Financial Ombudsman Service is prepared to progress a Covid-19 related complaint about business interruption cover as “quickly as possible” to help provide guidance to insurers and the growing number of disgruntled SME policyholders about what is - and what isn’t - covered.

However, the FOS would not be drawn on timelines or whether a claim could be fast tracked, an idea mooted this morning during the latest edition of the Insurance Covid-Cast by a pair of senior loss

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