FOS: Insurance disputes up 38% in 2009/10 driven by PPI
The Financial Ombudsman Service – the independent organisation that settles disputes between consumers and financial companies – today said it resolved a record 166 321 disputes – a 46% annual increase – in the period 2009/10 resulting in compensation for consumers in 50% of cases.
It added that it had seen the number of insurance disputes increase by 38% (largely due to the rise in complaints about payment protection insurance).
These accounted for three out of every ten new
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