Blog Post
Path forward after the FCA’s fair value review
After the Financial Conduct Authority’s damning thematic review into insurance products oversight and governance, DA Strategy associate director Pamela Grover-Morgan and consultant Szymon Binienda look at why firms are still falling short of expectations.
It’s insurtech Jim, but not as we know it - Lemonade’s PRA authorisation shows intent
Content director's view: Jonathan Swift looks at Lemonade's landmark PRA authorisation and two second claim record and contemplates whether the once start-ups trek to the mainstream is entering the final frontier.
Digital Bar Quarterly: Insurers need to seize digitalisation opportunities in claims
Digital transformation is good for the claims function, argues Patrick Hayward, an insurance consultant at Altus. Not least for augmenting claims-handling decisions to reduce the level of manual, repetitive tasks involved in managing a caseload.
Blog: Lloyd's choir tunes up for its gala Christmas concert
Lloyd's Choir is celebrating its centenary over the course of its 2022 to 2023 season. The celebrations will include a gala concert at the Merchant Tailors' Hall, London on 8 December, which will take place 100 years almost to the day after the very…
Digital Bar Quarterly: Revealed, the insurer brands driving standards in usability
This month benchmarking service Digital Bar launched usability assessments for UK direct insurer brands alongside its latest digital capability rankings. Simon Fenn, co-founder of its partner Pancentric, gives a high-level view of usability standards…
Content Director's comment: Has Amazon missed its prime time with price comparison offering?
One of the biggest stories of the last month was Amazon’s first foray into mainstream personal lines insurance in the UK.
C-Suite: What can traditional and large insurers and brokers learn from the insurtech start-up community?
Jodi Cartwright, distribution director at Hiscox UK, discusses how the move from working for a large insurer to setting up an insurtech start-up affected her, and lists her five suggestions for how larger brokers and insurers can learn from the insurtech…
Digital Bar Quarterly: The future for embedded insurance – an opportunity to enrich the customer experience
As the Financial Conduct Authority pricing reforms start to bite, insurers need to rethink their customer retention and acquisition strategies. Dan Martin, Altus consultant, outlines how embedded insurance offers them a chance to form deeper…
Digital Bar Quarterly: How will major insurers react to the rise of insurtechs in annual rankings?
With the release of the Altus Digital Bar 2021 results, Altus head of insurtech strategy, Mark McDonald, shares the latest insight from the research.
Climate-related disruption set to continue at Lloyd's
The Prince of Wales' climate insurance taskforce launch will not put a stop to protesters taking to Lloyd's to demand a swift end to fossil fuel cover, activist groups have told Post.
Briefing: From Who Evans? to Huw Da Man - How the understated DG made his mark at the ABI
As Huw Evans plans to step down as director general of the Association of British Insurers to join KPMG as a partner at the end of the year, Jonathan Swift looks back at his time at the trade body and assesses how he has helped both modernise it and keep…
Blog: Tech partnerships help predict and prevent not just repair and replace
Technology is changing the way insurers can access claims data and partnerships that harness this technology offer the potential to significantly improve customer experience and shift insurers' traditional focus of repair and replace onto a more…
Blog: Brexit set to drive up escape of water claims costs
Many will have breathed a sigh a relief when the government finally agreed a trade deal with the European Union at the turn of the year. However, a few months on, the cost implications for escape of water claims are now becoming clear, argues Yuling Kao…
Blog: Practical completion – No such thing as load-bearing paint
Clark Gardiner, Ensurance senior underwriter, considers how Covid-19 has muddied the waters where it comes to practical completion in construction.
Blog: Insurtechs need to get real and stop promising the world
Following a spate of insurtech failures, Rebecca Jones, CEO and co-founder of drone technology provider Iprosurv, argues that newcomers need to get real and stop promising the world.
Blog: The importance of delivering an authentic brand experience
Companies that have a purpose are more successful than those that don’t, considers Zurich UK head of marketing communication Tracy Waxman, as she mulls how brand refreshes need to be more than just words.
Blog: Environmental liability – a catastrophic cover gap
Judy Hadden, founder of James Hallam business Oilspill Insurance Services, considers the hot topic of environmental liability cover, which she argues may be difficult to explain and sell but is an important value add.
Blog: No discount rate change in Northern Ireland but uncertainty remains
The Northern Irish Department of Justice has decided not to change the country's discount rate in line with the existing framework but will wait for reforms. DAC Beachcroft complex injury partner Louise Butler considers the next steps.
Blog: Analytics has a critical role to play in major and complex loss
It is not just low-value claims that can benefit from technology – data analytics has an important role to play in major and complex loss, argues Neil Baldwin, McLarens executive director.
Blog: In tumultuous times partnership offers a useful steer
While the end of 2020 is almost in sight, the outlook is still littered with obstacles, writes Atradius head of SME business Tanya Giles.
Blog: Why insurers should sign the #FairRedundancy pledge
The #FairRedundancy pledge calls for employers to promise transparency when making redundancies during the pandemic and to share details on how they impact diversity. Han Law founder Hannah Strawbridge explains why she believes it is critical that…