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Biker’s £4m claim crashes after posts tell another story
Keoghs has helped the Motor Insurers’ Bureau expose a fraudulent £4m injury claim brought by a motorcyclist, in what has been described as the largest finding of fundamental dishonesty under the Untraced Drivers’ Agreement 2017.
More consumers rely on credit to cover insurance costs
Insurance customers in the UK are borrowing more than £500 a year to cover their premiums in the face of cost-of-living pressures, according to research from Premium Credit.
Aviva expands ChatGPT insurance app
Two months after becoming the first major UK insurer to launch an app on ChatGPT, Aviva has expanded its capabilities to allow customers to obtain a life insurance quote.
Big Interview: Ross Dingwall, Mission
Ross Dingwall, CEO of Mission Underwriters, speaks to Insurance Post regarding the firm’s expansion plans, the MGA market, and his thoughts on heightened regulatory scruitiny.
Why the Financial Services and Markets Bill is a chance to reset regulation
Trade Voice: David Otudeko, director of regulation at the Association of British Insurers, breaks down why the government's new financial services bill is a chance to refresh the map of regulation.
Instant claims: making straight-through processing a reality
The shift to instant claims is transforming insurance payments. But technological, regulatory and cultural hurdles stand in the way.
Adele Sumner to leave Intact after 27 years
Adele Sumner, Intact Insurance UK’s director of counter fraud and financial crime, is leaving the insurer at the end of June after 27 years.
Compare the Market teases global expansion
Compare the Market’s chief operating, technology and data officer, Sam Jones, has hinted at potentially moving into “every territory in the world” following the rapid increase in productivity artificial intelligence has facilitated.
Lithium ion vape fires up by a third despite disposable ban
The number of vape fires are up by a third since the disposable vape ban came into force last year, following increasing concerns over lithium-ion fires.
Could the Gallagher and PIB deal be back on?
Deputy Editor’s View: Whispers at the British Insurance Brokers' Association conference earlier this month suggest Gallagher could be willing to buy PIB again, less than a year after plug was pulled on a deal and the latter refinanced.
Editor’s Choice
FCA’s Reynolds outlines insurance priorities
Graeme Reynolds, director of competition and interim director of insurance at the Financial Conduct Authority, takes centre stage in the latest Insurance Post Podcast, setting out the regulator’s key priorities for the market.
Why the regulators are looking more closely at MGAs
MGAs are facing intensified oversight as regulators review delegated authority models, but Marcel Le Gouais asks could the scrutiny jumpstart measures to resolve claims and data quality issues?
Can brokers survive the rise of ChatGPT insurance apps?
After the launch of the world’s first ChatGPT insurance app sent share prices of major brokers tumbling, Fiona Nicolson examines what the future of insurance distribution looks like when conversational AI becomes a primary customer interface rather than a supplementary channel.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Insurance matrix
Home insurers with the most satisfied customers revealed
Customer trust and satisfaction in home insurance is improving, but Fairer Finance’s latest consumer survey shows claims handling remains weak and vulnerable customers continue to face the poorest outcomes.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Recalls surge to record highs amid reform drive
European product recall activity has increased for the seventh year in a row, with 15,608 events recorded by Sedgwick across the UK and European Union in 2025.
Home insurance market shrinks as product strategies evolve
Although home insurance provider numbers have declined significantly since 2016, Angela Pilley, insight consultant for general insurance at Defaqto, reveals insurers are maintaining consumer choice through expanded product options.
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