Reputation
British Insurance Awards at 25: The judges reflect on the changing market
With the deadline for entering the British Insurance Awards getting ever closer, what better time to introduce the judges who will be casting an eye over these years submissions? Post canvasses them for their favourite memories of previous BIAs and their…
Blog: Policy renewals – the importance of loyalty
What many insurance companies perceive when their customers renew is the illusion of loyalty. Oke Eleazu, chief operating officer at Bought By Many, argues consumers don’t have an affinity for their insurance company and renewals are usually down to…
This week in Post: Couples and coupes
With Valentine’s Day yesterday, the Post team started the week by bracing ourselves for an inevitable slew of romance-related press releases. We weren’t disappointed.
Post launches new Reputation event focused on creating an ethical and inclusive insurance market
Those that work in insurance have long known it has reputation issues.
Geo’s Paul Dilley on better claims management
Geo's CEO Paul Dilley talks about a recent traumatic experience and how his ordeal raises questions on how insurers can improve the claims management process.
Blog: Is Egan replacing Lewis at RSA a sign insurance lacks recruitment pull?
Jonathan Swift asks whether RSA promoting Scott Egan is a sign of the insurance industry's lack of appeal to external candidates; a sign of lack of big name insurance draws in the market; an indication of its risk aversion; or a combination of any of the…
Claims Apprentice 2019: meet the six final candidates
After short-listing 30 talented candidates for interview, we can finally reveal the six successful claims professionals that have been selected for the first series of Claims Apprentice.
I work in insurance: Simon Norton, risk consultant, Aviva
In order to carry out his risk consultant role at Aviva Simon Norton has had to gain a license to fly drones.
Ethnicity pay gap reporting to pose 'challenges' for insurers if made mandatory
Exclusive: Insurers have welcomed the Association of British Insurers’ backing of ethnicity pay gap reporting, but data collection may pose a challenge for firms if the government mandates it.
Blog: Telematics data delivers claims validation yet insurers forego the facts
Telematics has been proven to provide incentives for safer driving and help lower premium for customers but Penny Searles, CEO of Smart Driver Club, believes insurers are missing a trick when it comes to the data this technology puts at their fingertips.
Blog: Model behaviour for insurance risk prediction - destroying the myth of the magic funnel
In a highly competitive market, it is important that insurers maximise their data models to create more intelligible insights. Only then, argues Alan O’Loughlin of Lexis Nexis Risk Solutions, will they gain a strategic advantage over competitors
Roundtable: Building out from the back office
The hype over new technologies might have the industry excited. But there remains a question of whether these firms’ back offices are fit for purpose to enable them to maximise these customer facing investments. Against this backdrop, Post, in…
Analysis: Is the industry prepared if the UK is hit with Brexit riots this year?
Legislation introduced in the wake of 2011 riots aims to simplify claims handling
Interview: David Rule, Prudential Regulation Authority
With Brexit, increased scrutiny over reserves, climate change and emerging risks on the ‘watch’ list for 2019 The Prudential Regulation Authority certainly has a lot on its plate. Its executive director for insurance, David Rule spoke to Stephanie Denton…
CMA unveils raft of recommended reforms as insurance slammed over pricing practices
The Competition and Markets Authority has ‘uncovered a range of problems’ around the loyalty penalty and made several recommendations for change in its damning response to a super complaint on pricing practices, but some feel that insurers are catching…
British Insurance Awards: 25 glorious years: Industry figures reflect on their experiences
Next year the British Insurance Awards will be held for the 25th time. To celebrate the silver anniversary of the most prestigious event in the insurance calendar, a host of BIA regulars recount where they were when the awards were first unveiled and…
Blog: You really need to listen before walking the walk
Given consumers less that flattering view of business, Marcus Taylor, director of claims, Minster Law, warns the insurance sector needs to make sure it listens to the public before enforcing the new online claims journey post April 2020.
Blog: What workplace inequality means for insurers
Helen Bancroft, liability manager, and Stuart Toal, casualty account manager, explain why insurance professionals need to work closely with employers to ensure they are prepared for more workplace inequality claims
GRP’s Craig Pocock on SMCR
GRP’s chief people officer Craig Pocock explains why it’s important for brokers to plan for the new Senior Managers and Certification Regime.
Roundtable: Is a single customer view taking off in insurance?
The term ‘single customer view’ has been a buzzword for a number of years now, but how close it is to being a reality in insurance? With this in mind, Post, in association with Marklogic, held a roundtable to discuss the importance of SCV, and how to…
Sinéad Browne of AGCS on tackling intangible risks
Over the past 40 years business risks have moved from mainly tangible to predominately intangible Sinéad Browne, Allianz Global Corporate & Specialty chief regions and markets officer, urges companies and insurers to tackle this weak spot in risk…
Blog: Why you should get involved with The Claims Apprentice in 2019
From automation to digitalization; from controlling claims inflation to the legal framework for driverless cars, it could be argued that working in claims has never been scarier – but more exciting.
Blog: The four dichotomies of innovation in insurance
Insurance needs to have more creative ideas, with stronger commercial outcomes, delivered through a better-disciplined approach, argues Dan White, senior partner, Ninety Consulting. And then senior executives might not be so sceptical when it comes to…
Roundtable: Dual pricing and loyalty
Loyal customers have long felt penalised by dual pricing. As the regulator and the government are promising to stop the practice, insurers discussed how to move the focus away from premiums to build stronger loyalty, at a roundtable organised by Post, in…