Reputation
Insurance Covid-Cast - episode four: How insurance companies are rising up to help communities and keep society open during the Coronavirus crisis
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss how insurance companies are seeking to make a difference within local communities during…
Blog: Frictionless payments - driving customer loyalty
Frictionless payment options have taken on new significance following the outbreak of Covid-19, but their significance runs much deeper. Nigel Phillips, commercial director of insurtech CDL, looks at the technology’s potential to redefine the…
MP calls on government to force insurers to use dividends to pay coronavirus claims
Plaid Cymru MP Jonathan Edwards has tabled an Early Day Motion calling on the government to instruct insurers to put their dividends towards settling insurance claims resulting from the Covid-19 pandemic.
Blog: Coronavirus business interruption insurance – devil is in the detail for Hiscox and others
Most businesses will not be insured for Covid-19 disruption and in many cases the wording is clear cut. But for others, the devil is in the detail and policy wordings suggest that insurers should cough up vital interim payments sooner rather than later.
Aviva, RSA and Aon bosses among insurance leaders launching Pandemic Re steering group
Insurance heavyweights from across the market have come together to launch a steering group to improve the industry’s response to future pandemics.
Blog: Do insurers risk being relegated to the role of white label cover providers in an era of Amazon and Apple?
As Ikea partners with Swiss Re to enter the household insurance market, the move is yet another step closer to insurance cover becoming part of a wider ecosystem economy, where goods and services are bundled for consumer convenience. Keith Stonell,…
Insurance Covid-Cast - episode three: Is motor insurance at a tipping point in light of the coronavirus lockdown?
In the third of a new series of video casts brought to you by Insurance Post and Insurance Age while our journalists are in isolation lockdown we discuss whether UK motor insurers are being unfair in not rebating premium or offering more flexible options…
Blog: History is on Hiscox's side as claimants threaten Covid-19 BI legal action, but will its brand suffer?
This week Hiscox publicly defended itself against accusations it is refusing to pay valid claims linked to Covid-19 as a coalition of policyholders threatened legal action. Post content director Jonathan Swift reflects on the history of insurance action…
Insurance Covid-Cast - episode two: What are insurtechs doing to rebalance the bad publicity around insurance and Covid-19?
In the second of a new series of video casts brought to you by Insurance Post and Insurance Age while our journalists are in isolation lockdown we discuss how insurtechs are seeking to create positive customer stories to redress the negative media…
Amanda Blanc to lead government review into flood insurance
Former Zurich and Axa boss Amanda Blanc has been picked to lead a cross-government review into why people did not have enough insurance cover in place during the November 2019 floods and deliver recommendations for future actions.
Insurance Covid Cast – episode one: How has the industry’s reputation been impacted by its handling of the coronavirus epidemic
In the first of a new series of video casts brought to you by Insurance Age and Insurance Post whilst our journalists are in isolation lockdown we discuss the sector’s response to the Covid-19 pandemic and what lasting impact it might have on its…
Six month coronavirus lockdown could force 'total reassessment' of motor insurance risks
Falling motor claims frequencies may mean insurers reconsider what they’re charging policyholders, though their ability to act proactively could be stymied by uncertainty over the length of the Covid-19 emergency, an event heard.
Be Wiser's Mark Bower-Dyke on the role of insurers during the coronavirus pandemic
As Covid-19 sweeps the globe, Mark Bower-Dyke chairman at Be Wiser Insurance, explains the critical role insurers play in these challenging times and why they need to step up to the plate.
This Month: Covid-19
On the first Friday in April it is hard to remember what the first Friday in March was truly like. To misquote: that past was a foreign country, we did things differently then.
PRA warns insurers on shareholder payouts and remuneration
The Prudential Regulation Authority has warned insurers to “pay close attention” to protecting policyholders and supporting the economy when considering how profits are dished out.
Blog: Insurers take coronavirus BI rap for now, but will banks emerge as the real villains of the piece?
With business interruption payouts (or lack thereof) in the spotlight, news editor Jen Frost asks whether the banks are about to take over from insurers as public enemy number one.
CII boss Sian Fisher on reacting to the coronavirus crisis
There have been three occasions when Sian Fisher, CEO of the Chartered Insurance Institute, went to the office and thought “things will never be the same again”.
Insurance Monitor: Act now to start repairing the reputational damage
In this month’s column, David Worsfold, looks at insurers’ reputation as they respond to the coronavirus, at why being flexible is key and what the long-term impacts might be
Analysis: How insurance law firms are responding to the coronavirus - virtual forums, video evidence and resolution based on documentary evidence
In light of the coronavirus pandemic, Jonathan Swift, director of content for Infopro insurance division, caught up with a number of insurance law firms to find out what they are doing to manage case loads and meetings during these difficult times; and…
Blog: Total loss vehicle claims - why are claims directors taking more interest?
In the past, it might be fair to suggest that many claims directors have typically not taken a great deal of interest in the sub-set of motor claims that is ‘total loss’ writes Rob Smale, non-executive director at E2E Total Loss Vehicle Management.
Green alternatives to courtesy cars gaining traction among young drivers according to new research
Motor insurance policyholders – especially younger drivers - are interested in green alternatives to courtesy cars, new exclusive research for Post has revealed.
Axa faces backlash as influencer pulls ‘short sighted’ IWD ad
Instagram influencer Simon Hooper has apologised to followers after an International Women’s Day post sponsored by Axa was slated as offensive.
Motor Mouth Podcast 6: Whiplash reforms fatigue and building a stronger customer journey
This week’s podcast brings you two topics in one episode. Jonathan Swift, content director for Insurance Post, interviews Simon Gallimore, vice-president for casualty and motor claims at AIG, on the topics of whiplash reforms and the customer journey.
Interview: Aon’s Jane Kielty, Tracey Threlfall and James Fell
Just over two years since the takeover of Henderson by Aon its leaders met with Emmanuel Kenning to discuss how the deal came about, why now is the right time to rebrand after the heavy lifting of the integration has been completed and what comes next…