Reputation
Loyalty a top priority among consumers when choosing an insurer
The biggest opportunity for insurers to improve their performance is in relation to customer loyalty, which ranked above price as a decision driver when it comes to picking a provider, according to research by the Chartered Insurance Institute.
MGA Mole: Why is client 'confidentiality' a dirty word?
Post has enlisted a managing general agent industry mole to lift the lid on what the sector is really like. In the first of this new series, our anonymous commentator asks why the industry isn't more careful with customers' information and warns that -…
Roundtable: A customer-centric approach to the digital future
On the back of research into the shape of the future delivery of personal lines, Post held a roundtable, in association with EXL, with experts to investigate how ready organisations are to meet customer expectations as demand for cover evolves in the…
Blog: The opportunity for legal expenses insurance in a post-reform world
The Civil Liability Act has created some unintended circumstances and Minster Law's CEO Shirley Woolham asks how legal expenses insurance can help in the post-reform world.
Interview: William Stovin, Markel International
As Markel International gears up for more growth across its national markets business and looks to build on its presence in Europe, Jen Frost spoke to Markel International president William Stovin about the history of the business and why Brexit has…
Ex-Aviva director Russell launches 'Fit Bit for business' insurtech Brisk
An insurtech fronted by a former Aviva director is in negotiation with a trio of major insurers about adopting its solution, which co-founder and CEO James Russell describes as “Fit Bit for business”.
Scrap target times and frivolous bureaucracy to help vulnerable customers, suggests DLG claims head
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
Lloyd’s launches ‘speak up’ campaign with culture under the spotlight
Lloyd’s has launched a campaign to encourage people to speak up over “unacceptable behaviour”, after its culture survey revealed less than half of respondents felt comfortable in raising concerns.
Allianz to hold talks with Saracens after club accepts punishment
Saracens and primary sponsor Allianz are to hold discussions after the rugby club opted against appealing the £5.36m fine and 35 point penalty imposed for failing to disclose payments to players and breaching a salary cap.
This week in Post: Deluge, diversity and misdemeanours
More than 800 houses have been evacuated due to flooding and many of those families won't be back in their home for Christmas. Flood warnings are still in place and there are reports that flood defence equipment is being stolen.
Industry responds to 'jaw-dropping' behaviour at FCA headquarters
The insurance industry has reported mixed responses to reports of “shameful” behaviour by staff at the London offices of the Financial Conduct Authority.
Gallagher boss Simon Matson apologises for 'insensitive comments'
Simon Matson, UK CEO of Gallagher, pictured, has said sorry for the “insensitive comments” he made which came to light in the staff and business poaching court case the firm lost to Ardonagh this October.
Interview: Trak Global CEO and co-founder Nick Corrie
A decade into its journey, Trak Global is finally ready to break the US on the back of an acquisition and £40m plus private equity raise. CEO and co-founder Nick Corrie tells Jonathan Swift about why he prefers to get on and do things quietly than spout …
ABI backs Gibraltar government's pitch to British businesses
The Association of British Insurers remains “fully supportive” of the Gibraltarian insurance market and “the choice that it gives UK customers,” ABI director general Huw Evans has said.
Allianz and Gallagher respond as Saracens fined £5.4m and docked 35 points
Allianz-sponsored Gallagher Rugby Premiership champions Saracens have been fined £5.36m and docked 35 points for breaching the sport’s salary cap.
Brightside's Derek Henry on leadership in the insurance industry
Right now in the UK our politics is stuck fast in factionalism, ideology and conflicting interests, creating public disquiet. Derek Henry, managing director of broking at Brightside, argues business is up in arms too, pleading with the government for…
Blog: What does Admiral’s move to consolidate its aggregator businesses as Penguin Portals say about the state of price comparison in 2019?
A week after Go Compare's parent re-financed, Admiral has consolidated its global aggregation businesses as Penguin Portals 'to realise its global growth ambition'. Post content director Jonathan Swift ponders if this signals a first step toward…
Claims Apprentice 2020 – sign up now to take part in series two
After a phenomenally successful first series Insurance Post is delighted to say that we have teamed up with law firm Kennedys again for a second series of The Claims Apprentice in 2020.
LV and Zurich discussed improving customer loyalty during Post webinar
Personal lines customers are a promiscuous bunch, known for changing insurers for a few pounds.
Clone firm’s website remains live despite FCA warning
The Financial Conduct Authority has issued a warning about scammers using an authorised firm’s name to trick consumers via a website.
Q&A: Jane Harley, co-chair of GIN and manager, policyholder and third-party oversight department at Lloyd’s of London
As part of the Inclusion at Lloyd's programme six Partner Networks have been set up to help bolster diversity and inclusion in insurance. Post spoke to a representative from each one to get an insight into what they are doing, today focusing on The…
Blog: Breaking the dual pricing habit
Studies are now estimating it takes a smoker on average 30 attempts to quit smoking.
Q&A: Amanda Lucas, talent, learning and inclusion manager, human resources, Allianz Global Corporate & Specialty and co-chair, Insurance Families network
As part of the Inclusion at Lloyd's programme six partner networks have been set up to help bolster diversity and inclusion in insurance. Post spoke to a representative from each one to get an insight into what they doing, today focusing on IFN - the…
Q&A: Maurice Rose, manager, insurance risk and regulation, PWC and co-chair Link
As part of the Inclusion at Lloyd's programme six Partner Networks have been set up to help bolster diversity and inclusion in insurance. Post spoke to a representative from each one to get an insight into what they doing, today focusing on Link – LGBT…