Digital Insurance
Blog: Mark Wilson the surefire hit as Aviva CEO, who lost the trust
Following yesterday's announcement by Aviva that Mark Wilson is to step down as group CEO of Aviva, Jonathan Swift reflects on why the move was not such the "shock" some painted it as.
Aviva’s head of digital departs the business
Aviva’s head of digital Andrew Brem has left the insurer and will not be replaced.
Analysis: Little online lies
Consumers might lie online to get cheaper quotes but insurers are using digital technology to detect potential fraud.
Analysis: Chatbots – Where is the love?
‘Chatbot’ has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed.
Supply chain focus: Aligning cultures when choosing partners
With an increasing focus on CSR and technology, choosing partners that can align with an insurer's core values has arguably never been more important. Edward Murray looks at the factors supply chain managers now consider important when choosing the…
Analysis: Application interrogation
People who want to insure their home can’t always answer technical questions about their property. Insurers are calling on digital technologies to overhaul the whole application process
Digital Insurance World 2017
With less than two months to go before Digital Insurance World 2017, post has collected together some of its best read articles related to insurtech by means of an appetiser for what is bound to be one of the highlights of the year.
Aston Lark's Peter Blanc on the communication dilemma
As business insurance is increasingly sold online, Peter Blanc, group CEO of Aston Lark, warns against insufficient cover and lack of advice.
Insurtech top 100: Quarter Three update
Following on from the publication of the top 100 insurtech firms in April, Matt Connolly, CEO of Tällt Ventures, gives an update on major developments for those ranked in quarter three
Blog: The four stages of insurance innovation - a model to make sense of the market
Insurtech innovators comes in many different shapes including 'angsty', 'arms length' and 'armchair'. However, Dan White from Ninety Consulting argues large businesses should aspire to be 'all- together' innovators to maximise digital opportunities.
Q&A: David Bonehill, Ecclesiastical
Ecclesiastical claims director David Bonehill was awarded the Achievement Award at the eighth Post Claims Awards. As technology is transforming claims, he predicts tech giants will enter the market, probably in the motor or home arena.
Autonet's Ian Donaldson on how brokers innovate
Brokers have always innovated to survive and will continue to do so, writes Ian Donaldson, CEO of Autonet and Carole Nash, explaining how technology can help cross-selling.
Roundtable: Future-proofing claims for the digital age
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
Guevara founder Anderson: incumbent insurers complicit in stalling true customer led-disruption
Despite the hype around insurtech, the barriers to entry remain high, not least because incumbents have reputational concerns that are hampering true customer-led disruption. Indeed, the likes of Lemonade have had to water down their original vision to…
SME digital insurer gets £2.5m funding round
Digital insurance provider Digital Risks has raised £2.25m in an investment round led by Beazley as it sets its sights on the SME and digital start-up markets.
Norwegian insurtech start-up plots London base and funding round
Norwegian insurtech start-up Cloud Insurance is looking to establish an office in London in 2019 as it prepares for a funding round to help it grow the business.
British Insurance Awards 2018: Full list of winners, their stories and photos
Former Churchill and LV general insurance boss John O’Roarke took home the Achievement prize last night at the British Insurance Awards, where his new employer Aviva was among the big winners.
Blog: What legacy will Lloyd's CEO Inga Beale leave behind when she departs in 2019?
Jonathan Swift looks back on how Inga Beale's time as Lloyd's CEO Inga Beale might be remembered using a jukebox stacked with her own Desert Island Disc selection
Analysis: Lloyd's of London going electronic
The challenges of bringing Lloyd’s trading into the 21st century
Blog: Why partnering is the only show in town for insurtechs
For most insurtechs the question no longer seems to be whether to partner up with an incumbent, but what the nature of the partnership should be. Marketing Eye CEO Neil Edwards explains what could be learnt from fintechs such as Revolut, Monzo and…
Insurers falling short of expectations with digital services
Insurance companies are failing to meet their customers’ expectations when it comes to digital interactions, according to a recent report.
Content director's comment: Insurtech eyes for straight guys
What does being ‘more like an insurtech’ mean? Recruiting people with facial hair and skinny jeans is only the start of the journey.