While insurance is becoming ever more complex, insurers are being disrupted by digitally-led start-ups simplifying what insurers do for customers. Mike Downing, chief technology officer for the WPA Group, envisages long and complex policies with drawn…
More than two thirds of insurers do not answer questions from customers asked through email or social media, according to a survey.
Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"
Singapore insurer NTUC Income has agreed to use IBM's capabilities to help automate hospital claims.
With another General Election looming, the insurance industry will likely be holding its breath on what the incoming government will make of the insurance premium tax, the Ogden rate and whiplash reform.
Insurtech has arrived. There are daily headlines speculating how the technological revolution will impact the insurance industry and there’s no question that it will. In the second blog of this four-part series, Rachel Riley, managing director of global…
In May Insurance Post held a roundtable with senior digital leaders from brokers, insurers, reinsurers and start-ups in Hong Kong in association with global interconnection platform and colocation provider Equinix.
Mumbai-based start-up Acko has raised $30m (£23.3m) in seed funding to launch a digital-only general insurer.
Former LV e-commerce director Paul Wishman has been appointed vice-president of global insurance at CGI.
Incisive Insight Insurance Division content director and chair of the Post Digital Insurance Collective Jonathan Swift looks at the burgeoning insurtech scene in India and highlights a few start-ups to keep an eye on.
Digital advances will allow insurers to automate smaller claims, predicts Graham Gibson, chief claims officer at Allianz, warning that technological agility and customer focus will be key to survival.
Reinsurers are injecting more money into start-ups to get a foothold in insurtech - and the disruptors are welcoming the investment from these flexible partners.
Brendan McCafferty joined Axa as CEO, intermediated and direct, in February. He talks to Will Kirkman about his new role
The powerful combination of improving digital technologies and data management solutions is having a significant impact on insurance pricing explains David Evans, managing director at the Collinson group.
Insurer MSIG Thailand has developed a mobile app that allows customers to report motor claims and receive assistance.
Personalisation or irrelevance, watch the latest Post webinar this afternoon on why insurance companies need to match their customer's raised expectations in the digital age.
Ian Penny has been appointed as chief information officer for Hiscox, taking over from Gareth Wharton who is joining a newly formed cyber initiative at the company.
Last month, The Economist magazine featured a provocative article on disruption of the insurance sector that examined how businesses are using technology to re-engineer the underwriting model.
As an insurance company, it is absolutely essential to take extra care when destroying documents or materials containing any sort of personal or financial information.
Why insurers that recognise and understand the implications of the digital and data revolution will lead the way in building new claims capabilities, stealing a march on competitors.
Chinese banking and insurance group Ping An is investing around 1% of revenue or $1bn (£800m) a year in technology.
By 2020 it is estimated there could be 30 billion connected devices worldwide – more than four devices for every person alive.