Digital Insurance
Blog: How artificial intelligence will simplify insurance
While insurance is becoming ever more complex, insurers are being disrupted by digitally-led start-ups simplifying what insurers do for customers. Mike Downing, chief technology officer for the WPA Group, envisages long and complex policies with drawn…
Insurers slammed over poor online communication
More than two thirds of insurers do not answer questions from customers asked through email or social media, according to a survey.
Interview: Robin Smith, We Go Look
Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"
Singapore's NTUC teams up with IBM to use AI for claims
Singapore insurer NTUC Income has agreed to use IBM's capabilities to help automate hospital claims.
This Month in Post: General election, summer holidays and expert opinions
With another General Election looming, the insurance industry will likely be holding its breath on what the incoming government will make of the insurance premium tax, the Ogden rate and whiplash reform.
Blog: Empowering customers through digitisation
Insurtech has arrived. There are daily headlines speculating how the technological revolution will impact the insurance industry and there’s no question that it will. In the second blog of this four-part series, Rachel Riley, managing director of global…
Hong Kong digital roundtable: five thoughts
In May Insurance Post held a roundtable with senior digital leaders from brokers, insurers, reinsurers and start-ups in Hong Kong in association with global interconnection platform and colocation provider Equinix.
Start-up Acko raises $30m for India digital disruptor
Mumbai-based start-up Acko has raised $30m (£23.3m) in seed funding to launch a digital-only general insurer.
CGI recruits former LV digital head Paul Wishman as global insurance VP
Former LV e-commerce director Paul Wishman has been appointed vice-president of global insurance at CGI.
Blog: Seven Indian insurtech start-ups to watch in 2017 and beyond
Incisive Insight Insurance Division content director and chair of the Post Digital Insurance Collective Jonathan Swift looks at the burgeoning insurtech scene in India and highlights a few start-ups to keep an eye on.
Blog: Automated claims aren't outlandish
Digital advances will allow insurers to automate smaller claims, predicts Graham Gibson, chief claims officer at Allianz, warning that technological agility and customer focus will be key to survival.
In Depth: Insurtech gold rush
Reinsurers are injecting more money into start-ups to get a foothold in insurtech - and the disruptors are welcoming the investment from these flexible partners.
Interview: Brendan McCafferty, Axa
Brendan McCafferty joined Axa as CEO, intermediated and direct, in February. He talks to Will Kirkman about his new role
Blog: The future of insurance pricing
The powerful combination of improving digital technologies and data management solutions is having a significant impact on insurance pricing explains David Evans, managing director at the Collinson group.
MSIG Thailand unveils 60 second claims app
Insurer MSIG Thailand has developed a mobile app that allows customers to report motor claims and receive assistance.
Watch live webinar at 3:00pm today on personalisation within the insurance market
Personalisation or irrelevance, watch the latest Post webinar this afternoon on why insurance companies need to match their customer's raised expectations in the digital age.
Ian Penny to take over as chief information officer at Hiscox following Wharton's departure
Ian Penny has been appointed as chief information officer for Hiscox, taking over from Gareth Wharton who is joining a newly formed cyber initiative at the company.
Chubb's Jeremy Miles on the battle between algorithms and service
Last month, The Economist magazine featured a provocative article on disruption of the insurance sector that examined how businesses are using technology to re-engineer the underwriting model.
Blog: How to destroy data securely
As an insurance company, it is absolutely essential to take extra care when destroying documents or materials containing any sort of personal or financial information.
Blog: Next Gen Claims - a perfect storm is looming
Why insurers that recognise and understand the implications of the digital and data revolution will lead the way in building new claims capabilities, stealing a march on competitors.
Ping An invests $1bn a year in technology
Chinese banking and insurance group Ping An is investing around 1% of revenue or $1bn (£800m) a year in technology.
How connectivity can improve our health
By 2020 it is estimated there could be 30 billion connected devices worldwide – more than four devices for every person alive.