View from the Top video: Reflections on the pandemic with Gallagher’s Sue Langley

In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Sue Langley, non-executive director at Gallagher, speaks about how brokers and insurers can repair the reputational damage done to the industry by the pandemic.

She also outlines how insurance can take lessons learned from the pandemic and apply new process, systems and approaches to improve the service for customers and clients, creating a better way of working and operating that benefits all.

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