Reputation

Tackling the surge in claims settlement delay complaints

With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.

FCA to probe insurers on non-financial misconduct

The Financial Conduct Authority has revealed it is “strengthening its expectations” on how regulated firms consider non-financial misconduct, and will commence a survey to assess the number of cases in financial services.

Why open claims ecosystems are required

To deliver a claims service that customers can rely upon and insurers can be proud of, Chris Sawford, managing director at Verisk, argues collaboration between providers, technology partners, and solution providers is needed.

Insurtech Review of the Year 2023

2023 will be remembered as the year the insurtech funding bubble burst but looking ahead to 2024 players in this part of the market expect providers to realise it is easier to buy systems than build them.

Why event cancellation insurance remains relevant

Leigh Ann Rossi, chief operating officer within the sports and entertainment group at NFP, and Marc Blumencranz, managing director of sports and entertainment, explain how climate change, power outages, civil unrest, national mourning and health has kept…

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