With millions of UK employees forced to work from home during the Covid-19 lockdowns, organisations are more aware than ever of the cyber risks they face. But, while many expect this to push up demand for cyber insurance, the new landscape could also…
Sompo International’s international insurance CEO Julian James sat down for a ‘virtual chinwag’ with Harry Curtis to talk returning from retirement, the business’s Lloyd’s exit and brand ambitions, the hardening market and ‘Armageddon scenarios’.
With Lloyd’s, London market and wholesale broker accountability drawing the regulator’s attention in recent weeks, Michael Sicsic, managing director of Sicsic Advisory and former Financial Conduct Authority head of retail general insurance supervision,…
Before the 2012 London Olympics, the BBC aired a mockumentary following the challenges of the Olympic delivery team. In the series, Twenty Twelve, the 'head of sustainability' was portrayed as a joke. Fast forward to 2020 to forest fires, floods, ocean…
Companies that have a purpose are more successful than those that don’t, considers Zurich UK head of marketing communication Tracy Waxman, as she mulls how brand refreshes need to be more than just words.
Insurance companies must ensure they are “purpose-led” in order to restore the sector’s reputation, Blueprint for Better Business CEO Chris Wookey told members of the Worshipful Company of Insurers last week.
Judy Hadden, founder of James Hallam business Oilspill Insurance Services, considers the hot topic of environmental liability cover, which she argues may be difficult to explain and sell but is an important value add.
British Insurance Brokers' Association CEO Steve White reflects on the reputational tightrope the insurance sector has found itself atop and the need to assuage consumers' mistrust.
Reputational damage from Covid-19 can be expected across all lines of insurance, but initiatives introduced by motor insurers at the beginning of the year could soften the blow, an Association of British Insurers representative has suggested.
Video: Driving change in insurance and rebuilding trust in the market - both during and after the pandemic
Pre- or post Covid, insurance has been on the cusp of major change for a number of years.
While the pandemic has brought heartache in so many forms, it has also ignited real positivity through the ways people have supported one another like never before, says Ant Middle CEO of Ageas UK.
Insurers will come under increasing pressure to demonstrate their pro-active engagement with the need for effective action to tackle global warming. Fine words, grand gestures and clever marketing will not be enough. Meaningful, effective action will be…
Climate campaigners from across the globe will join a digital protest calling on Lloyd’s to “act on the climate crisis, not act as the last refuge for climate wreckers like Adani to secure insurance”, with thousands of participants expected.
Customer engagement has never been so important in insurance, argues Jasvinder Gakhal, managing director, Direct Line – Business.
Specialists across the insurance industry have voiced their concerns about the potential for a build-up of legionella bacteria in buildings left empty over lockdown.
It is “essential” the industry is clear about what cyber risks it is comfortable in covering and not covering to protect the industry's reputation, the Geneva Association's cyber director has urged.
As trusted advisors providing access to high quality risk management resources brokers can help clients meet the challenges that lie ahead and should be in contact with insurers as early as possible to review cost and cover options, says Aviva’s chief…
Insurer Ecclesiastical has faced criticism after failing to provide evidence “in a candid manner” during the Independent Inquiry into Child Sexual Abuse’s investigation into Anglican Church abuse.
Brightside’s Brendan McCafferty on why the insurance industry needs to get real on its social contract
The insurance industry needs to find the right answers quickly if it is going to rebuild its reputation with the public, particularly after the recent business interruption court case and dual pricing headlines, says Brightside CEO Brendan McCafferty.
The Covid-19 pandemic is having a profound impact on most business sectors – and insurance is no exception. Life, health, travel, business interruption and general liability are just a few of the insurance categories grappling with fallout from the virus…
When lockdown happened in March some insurers and brokers were better placed than others to continue operating remotely with little or no impact on service. These firms had already been invested heavily in technology to enable more flexible working and…
It is important not to lose sight of what is at stake for the policyholders after the landmark ruling in the business interruption insurance test case this week.
Insurers have been urged to consider the “reputational damage they may suffer” before appealing the Financial Conduct Authority's business interruption test case judgment.
In an ever more uncertain world, customers want ‘peace of mind’ and the confidence of knowing they are covered if things go wrong. Covid-19 has brought fear and distrust explains Steve Treloar, CEO, LV General Insurance Group.