Reputation
Tackling the growing issue of fake insurance adverts
As a growing number of road traffic accident victims are falling foul of scammers pretending to be insurers, Fiona Nicolson explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing…
Allianz’s PL motor product; Voyager is acquired; BMS’ growth officer
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Climate change activists target British Insurance Awards
Extinction Rebellion targeted the Insurance Post British Insurance Awards 2024 tonight (3 July) as part of its latest month of activity.
How travel insurance is going green
As summer approaches, Laura Miller examines how travel insurers are promoting responsible travel that respects wildlife, local communities, and the environment while also avoiding accusations of greenwashing.
Harnessing responsible AI in the insurance industry
Trade Voice: Ann Dingemans, lawyer at Kennedys and Fleur Rochester, Kennedys partner and president of the London Forum of Insurance Lawyers, look at how insurers can take advantage of artificial intelligence in the right way.
AI at intersection of insurance and behavioural science
Mark Huxley, non-executive chairman of BareRock, explains how artificial intelligence can help human insurers avoid cognitive overload and achieve something mighty.
Is insurer service really that bad?
News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?
Mounting dissatisfaction with home insurance as premiums increase
Data analysis: NFU Mutual, Bank of Scotland, Nationwide, Saga, and Co-operative Insurance have the most satisfied home insurance customers, according to research by Fairer Finance.
Insurance veteran running in snap election
Former owner and CEO of Erskine Murray Insurance Brokers, Tom Bartleet, has announced his intention to stand in the upcoming general election as the Liberal Democrat candidate for Suffolk South.
Has the Biba Conference shed its ‘Butlin’s for Brokers’ reputation?
Content Director’s View: Jonathan Swift looks at whether the British Insurance Brokers’ Association Conference has shed its image as a booze-up for brokers and how it might have achieved it.
How insurance supports the growth of Glasgow
Analysis: Frances Stebbing investigates how insurance supports the growth of Glasgow and how the city is gaining ground against London for attracting and retaining fresh talent.
Big Interview: Ola Jacob, Descartes Underwriting and Biba
Six months into his tenure at Descartes Underwriting, and not long after being announced as the new chair for Biba’s South East and London committee, Ola Jacob sits down with Scott McGee to talk about the potential of parametric insurance, and what his…
Pen’s Zurich deal; CFC’s M&A team; AIG’s leadership change
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Are we ever going to stamp out underinsurance?
News Editor’s View: As Aviva’s broker barometer shows underinsurance remains a major concern for brokers, with almost three-quarters worried their clients may not have adequate cover, Scott McGee questions what the industry is doing to ensure everyone is…
How to support insurance customers in vulnerable circumstances
As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do…
ICG invests in Staysure; Jensten buys broker; Questgates’ legal rebrand
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Could rugby court clash shift the sport to self-insuring?
The outcome of a lawsuit launched by hundreds of rugby union players could have a far-reaching impact on the future of the sport. Tim Evershed looks at whether parallels can be drawn with similar actions in the US against governing bodies, such as the…
Q&A: Mona Barnes, Aon
Tom Luckham sits down with Aon’s chief claims officer Mona Barnes to discuss her new role, her career history and her plans for claims at Aon.
Pet insurers with satisfied customers revealed
Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining…
RSA to be ‘number one’ in commercial lines by end of 2025
RSA will be the best commercial lines and specialty insurance company by the end of 2025, according to Ken Norgrove, the provider’s CEO.
SSP in a ‘process’ to rebuild trust with clients
Following a data breach in November 2022, as well as other disruptions over the past few years, SSP has been investing in its security measures and is currently in a process to rebuild trust within the industry
Was the Amazon Insurance Store doomed from its launch?
Briefing: After 15 months, the Amazon Insurance Store is coming to an end. Scott McGee asks the question: ‘What went wrong?’ and ‘Was it doomed from the outset?’
AA buys Key Care; RSA launches hub; Gallagher Re’s Melia to retire
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.