Reputation
Top 100 UK Insurers 2024: Axa
Axa grabs the eight spot on Insurance Post’s Top 100 UK Insurers 2024 list.
Extinction Rebellion issues fossil fuel ultimatum to 52 insurance firms
Extinction Rebellion has given insurers 14 days to announce they will no longer be insuring new fossil fuel projects.
Path forward after the FCA’s fair value review
After the Financial Conduct Authority’s damning thematic review into insurance products oversight and governance, DA Strategy associate director Pamela Grover-Morgan and consultant Szymon Binienda look at why firms are still falling short of expectations.
CII’s Connell tackles fair pricing for premium finance
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says there are many ways of justifying whether a price is reasonable or not.
Diary of an Insurer: Axa Partners’ Beth Buckland
Beth Buckland, operations director of Axa Partners, manages to squeeze in some Pilates to a packed working week, which includes a sensitive case review meeting, encouraging colleagues to think more creatively, and handling a media query about a declined…
Sir Trevor Phillips warns insurers face a ‘reckoning’
Sir Trevor Phillips, former head of the Commission for Racial Equality, has revealed that “more than any other industry,” the insurance sector needs to tackle the disparate way it treats customers.
How to axe insurance’s Old Boys’ Club
Analysis: Damisola Sulaiman examines the insurance industry’s efforts to dismantle its Old Boys’ Club culture, highlighting initiatives to promote diversity in recruitment, while exploring the challenges that remain in creating a truly inclusive…
ISC Group’s Powell on the next steps towards inclusion in insurance
Carmen Powell, managing director of ISC Group, reflects on how her organisation has created safe spaces, fostered leadership, and promoted cross-organisational collaboration plus shares plans to create a a more equitable future in insurance.
Spotlight: Why insurance can’t afford to ignore RegTech
With growing regulatory demands, Zoë Parsons, marketing manager of REG Technologies, points out that RegTech is increasingly a necessity rather than a luxury for insurers.
Claims service continues to improve
The trend of overall improvement in claims service seen in the UK market continued in the second quarter of 2024.
Is the ombudsman right to target loss adjusters?
Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack.
Lloyd’s proposes changes to misconduct framework
Lloyd’s has proposed a raft of changes to its misconduct framework, including making it clearer which behaviours are considered unacceptable and protections for whistleblowers.
CFC CEO makes pitch for ditching exclusions
Removing exclusions from insurance policies would be a net benefit for insurers both in terms of profit and customer experience, CFC CEO Andy Holmes has claimed.
Lessons for insurers to learn from social media use of AI
Going head-to-head with artificial intelligence is pointless, according to Sarah Bateman, head of data and AI for Altus Consulting, who argues we need a blend of AI efficiency with human re-assurance to be successful.
How ‘Baby Reindeer’ and streaming services are affecting insurance
As the way we consume media changes, Scott McGee considers how the furore over Baby Reindeer, and changing nature of the content we watch has had an impact on insurance.
Howden offices targeted by Extinction Rebellion
Extinction Rebellion has named Howden as the first target for the group’s non-violent direct action protests and disruptions across the summer.
DynaRisk’s Martin on the insurance industry’s cyber resilience
DynaRisk’s Andrew Martin discusses the cyber resilience of UK insurance firms, exploring hacker motivations, common threats and challenges that firms face.
Tackling the growing issue of fake insurance adverts
As a growing number of road traffic accident victims are falling foul of scammers pretending to be insurers, Fiona Nicolson explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing…
Allianz’s PL motor product; Voyager is acquired; BMS’ growth officer
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Climate change activists target British Insurance Awards
Extinction Rebellion targeted the Insurance Post British Insurance Awards 2024 tonight (3 July) as part of its latest month of activity.
How travel insurance is going green
As summer approaches, Laura Miller examines how travel insurers are promoting responsible travel that respects wildlife, local communities, and the environment while also avoiding accusations of greenwashing.
Harnessing responsible AI in the insurance industry
Trade Voice: Ann Dingemans, lawyer at Kennedys and Fleur Rochester, Kennedys partner and president of the London Forum of Insurance Lawyers, look at how insurers can take advantage of artificial intelligence in the right way.
AI at intersection of insurance and behavioural science
Mark Huxley, non-executive chairman of BareRock, explains how artificial intelligence can help human insurers avoid cognitive overload and achieve something mighty.
Is insurer service really that bad?
News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?