Reputation
Intelligence: How using parametrics in travel insurance could help the sector's tarnished reputation
Parametric products are a good example of how the complexity can be removed from the world of insurance. Martin Friel examines how their use in travel insurance could help the insurance market with its transparency and ultimately clean up its image
Q&A: Roi Amir, Sprout.ai
Roi Amir has replaced Niels Thorne as CEO of Sprout.ai. He talks to Post about how his experience has shaped him to become an artificial intelligence leader, and how AI has the potential to unlock the future of insurance.
PIB’s Steve Redgwell on the merits and limitations of mandatory broker qualifications
Compulsory qualifications for brokers would bring benefits, but the industry should not dismiss the expertise and industry networks that can be built through experience, argues Steve Redgwell, CEO of PIB’s specialty division.
Blog: Insurers and brokers must work together to meet clients’ expectations
Julie Rayson-Flynn, director at Brokerbility, considers how declining insurance performance are impacting on the reputation of smaller brokers and their customers, as they cope with hard market conditions and unknown territory.
Arbitration could shorten the whiplash portal’s 175 day wait for settlements to ‘three to 10 days’
An arbitration service has claimed OIC delays could be shortened from six months to “three to 10 days” if parties are no longer allowed to play games.
London Ghost broker sentenced; Just Travel buys Alpha Underwriting; Coalition and We Fox raise $650m combined; and WTW acquires Glasgow firm
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Ecclesiastical accused of putting its reputation above abuse survivors as mishandling settlement exceeds abuse settlement
Insurer Ecclesiastical is facing criticism that is cares more about its reputation than child sexual abuse survivors after it paid out more for revealing the identity of survivor than it has for the abuse the survivor suffered.
Blog: ESG to overtake CSR - is it time to parade our credentials in a better light?
ESG represents a terrific opportunity for the insurance ecosystem to showcase its credentials in a better way, and to build positive reputational gains, argues Rob Smale, non-executive director at E2E Total Loss Vehicle Management.
British Insurance Awards 2022: Personal Lines Insurer of the Year - Ageas UK
Ageas UK’s strategy has brought sharp focus to its heartland personal lines business in its vision is to become smarter, faster and more affordable.
British Insurance Awards 2022: Claims Initiative of the Year – Insurer: Beazley
The judges were pleased to see an insurer taking a strategic, holistic approach to claims management by providing a strong defence against predatory legal claims and maintaining team collaboration.
British Insurance Awards 2022: Technology Award - Vision Track
With its thirst for innovation, Vision Track continues to push the boundaries of possibility in telematics for the insurance industry.
Editor’s comment: When the going gets tough
It’s fair to say we’ve had a tough few years. No one was upset to see the back of 2020 and 2021 wasn’t much better. And now it looks like 2022 is far from the stellar year we were hoping for – certainly for the insurance sector.
Advertising feature: We’re building a new foundation for casualty claims
As merger creates largest casualty practice in the UK and Ireland, Clyde & Co sets out its vision.
European insurtech investment catching up with US; Goldman Sachs invests in Clear; Allianz to lead Coalitions’ UK cyber capacity; and Gallagher buys Erimus
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Intelligence: All on board – firms must tackle representation
The Financial Conduct Authority requires listed firms to report on, and disclose, targets on how well represented women and ethnic minorities are on boards and executive management teams. Martin Friel investigates if the regulator has been too light…
FCA fines JLT £7.8m; Acrisure acquires Russell Scanlan; Clear Group buys Pro Aktive; Howden Group creates start-up hub and Instanda raises $45m
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Towergate’s Richard Tuplin on how to tackle the recruitment deficit
Richard Tuplin, CEO of Towergate, looks at how the insurance industry might tackle both its talent hiring troubles, and at how to entice back and retain its existing employees.
Aviva wins TSB tender; Gallagher Re to recruit 40; Pine Walk Capital launches MGA; and Beazley launches Crypto Guard
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Aviva joins Sign Live; Clear Group acquires Centor; Canopius reorganises underwriting team; LV steps up digital innovation with tie-up; and Questgates buys again
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight: Cyber - SME cyber – Size does not matter in cyber attacks
A serious misconception that cyber-criminals only target large organisations means that SMEs have been slower to adopt cyber insurance than large corporates. However, the surge in attacks on SMEs over the past two years is changing this view. Valerie…
Spotlight: Cyber - Personal cyber – no longer just a HNW thing
The huge rise in cyber-crime and its financial impact have led to growing interest in personal cyber cover. And, in a post-Covid world with remote working, online payments, and exponential growth in interconnected devices, we are more exposed than ever…
Spotlight: Surety Bonds - Surety guarantee, bank guarantee, or letters of credit – which should I use?
Supply chain problems. Labour shortages. Inflation. The war in Ukraine. All of these have created more economic uncertainty than anyone could have predicted. The result - as David Chandler writes - is more governmental entities and private companies are…
The Pandemic has forged ‘higher levels of trust’ in insurance, but ‘visibility’ is needed around cover
Consumers and businesses have come to appreciate the importance of insurance more as a result of the pandemic, but believe policy language should be simplified.
Blog: Using sentiment analytics to measure reputational risk
While sentiment analytics is not a new concept, its adoption by insurers has not yet been fully realised. Arguably, its biggest potential is in the area of reputational risk, writes Karim Derrick, product and innovation director at Kennedys IQ.