Reputation
FCA to probe insurers on non-financial misconduct
The Financial Conduct Authority has revealed it is “strengthening its expectations” on how regulated firms consider non-financial misconduct, and will commence a survey to assess the number of cases in financial services.
Why open claims ecosystems are required
To deliver a claims service that customers can rely upon and insurers can be proud of, Chris Sawford, managing director at Verisk, argues collaboration between providers, technology partners, and solution providers is needed.
Why Keeping up with Kardashians is vital for marketing insurance
Analysis: Keeping up with Kardashian-like influencers is what it will take for general insurance providers to attract Gen Z to their products and services, writes Tom Luckham.
Insurtech Review of the Year 2023
2023 will be remembered as the year the insurtech funding bubble burst but looking ahead to 2024 players in this part of the market expect providers to realise it is easier to buy systems than build them.
Climate activists paint the city ‘blood red’
Protestors from Money Rebellion, the sister group of Extinction Rebellion, have targeted the offices of UK-based insurance companies in London, Reading, Leeds, Leicester and Colchester.
Motor insurers with the happiest customers revealed
Data analysis: Fairer Finance’s latest consumer survey shows Audi, NFU Mutual, BMW, Santander, and By Miles have the happiest motor insurance customers and digs into the reasons why they are more cheerful than most.
Could COP 28 leave insurers with more stranded assets?
As COP 28 kicks off on 30 November, Emma Ann Hughes examines how the race to net zero is creating stranded assets, affecting insureds and insurers.
Axa’s bodycams; Pen’s box at Lloyd’s; Utility Warehouse’s CEO steps down
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Brace yourself for claims following Black Friday
Ahead of Black Friday on 24 November, Sophie King examines the impact that challenges affecting the global supply chain could have on product recall and liability claims for insurers.
Q&A: Robin Gilthorpe and Erez Barak, Earnix
Earnix’s CEO and chief technology officer speak exclusively to Insurance Post about how the company is utilising the power of artificial intelligence and what challenges could lie ahead.
Managing underinsurance risks and valuations
Analysis: As inflation continues to be an issue across all lines of insurance, Sam Barrett explores how brokers can use AI to manage underinsurance risk and valuations.
How AI can transform insurance contact centres
Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Protesters target Chubb and AIG demanding they ‘rule out’ fossil fuel support
Climate activists took to the city to warn insurers that underwriting fossil fuel projects in Africa is a “risky business” that threatens the rainforest, human rights and their reputations.
RSA’s PI product; Jensten’s One Broker deal; GTA names chair
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Aviva: SMEs ‘woefully underserved’ for cyber cover
Cover against damage from cyber attacks against SMEs has been branded as “woefully underserved” at an Aviva event.
CII’s Connell tackles FCA’s latest Greatest Hits compilation
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, outlines how firms can push back against the notion they are all as bad as each other.
ABI warns insurers there is ‘no room for complacency’ on DEI
The Association of British Insurers has published an update on its progress towards becoming the “most diverse, equitable and inclusive sector” in the UK.
Trade Voice: Bila’s Dan Brooks on whether dispute clauses are fit for purpose
Dan Brooks, British Insurance Law Association committee member and policyholder coverage lawyer at Wynterhill, discusses the often-missed opportunity that arises from appropriate drafting of a disputes clause within insurance policies.
Why event cancellation insurance remains relevant
Leigh Ann Rossi, chief operating officer within the sports and entertainment group at NFP, and Marc Blumencranz, managing director of sports and entertainment, explain how climate change, power outages, civil unrest, national mourning and health has kept…
Aon unveils operational risks solution; Admiral launches PI policy; Clear inks another deal
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
How allies helped insurance’s LGBTQ+ community
During a Dive In Festival event, LGBTQ+ community members explained the impact allies who “show up” and don’t “shy away” from important conversations have had on the insurance industry.
Big Interview: Dame Inga Beale
As the ninth Dive In festival kicks off, Dame Inga Beale tells Emma Ann Hughes she doesn’t see the greater diversity, inclusion and modernisation she pushed for as Lloyd’s first female CEO as her legacy — but as her continuing mission.
LMA launches ESG Academy; Brown & Brown's latest deal; MS Amlin appoints CFO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Are the City’s insurers struggling to stay sober?
Analysis: Frances Stebbing explores how the City of London’s drinking culture has been challenged and whether the sector finally recognises it needs to allow people the option to wake up as fresh as a daisy if it wants to attract and retain fresh talent.