Reputation
Why claims don't get better with age
Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.
Diary of an Insurance PR: SEC Newgate's Vanessa Chance
Vanessa Chance, director of communications at SEC Newgate UK, raises the profile of Insurance United Against Dementia, learns more about using artificial intelligence in communications plus handles a potential reputational risk issue.
Embedded insurance: Blind to the risks?
Analysis: David Worsfold examines whether wrapping up insurance with other products risks obscurity, especially if there is a poor understanding of consumer behaviour in a digital environment.
Aviva expands underwriting appetite; Flood Flash with Hiscox; Dual deal
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Is Hiscox no longer the big bad BI wolf?
Editor’s View: Scott McGee considers how lessons can be learned from how Hiscox, which bore the brunt of the initial reputational hit from Covid-related business interruptions claims, has moved on.
Insurers unsure what diversity data they can collect, legal experts say
Firms have been urged to collect diversity data on a voluntary basis to be able to make “positive action steps” towards change.
MGA service superior compared with ‘monolithic’ insurer approach
Standards have slipped for “big household name” insurers and MGAs have stepped up to offer a “tailor-made” service which is making them the partner of choice, brokers have revealed.
Amanda Blanc tells industry to ‘stand together’ following NZIA fallout
Aviva’s Blanc asked three things of the industry in the fight against climate change and said it remains the “most important issue” we face regardless of recent events.
Direct Line ordered by FCA to reassess historical total loss claims
The Financial Conduct Authority has ordered the motor insurer to go back through five years of claims, after admitting it had underpaid some car and van insurance customers.
Joined-up data is key to Consumer Duty compliance
Risto Rossar, founder of insurtech Insly, says insurers that still rely on Excel, Word, and a mishmash of management systems will fail to comply with the FCA's Consumer Duty.
Allies needed for underrepresented voices to be heard
Leaders in the financial services sector have shared the importance of how allies push for a more inclusive environment, but need more to step up and speak out.
Who wants to be a DLG CEO?
Editor’s View: It is approaching six months since Penny James, Direct Line Group’s CEO “stepped down” from the role, but who could be in line to take over?
Hastings exposes dishonest solicitor who tried to inflate claim values
HF and Hastings Direct have beaten a claimant solicitor’s attempt to inflate claim values by up to £50,000.
Jensten and Hiscox partner; Aston Lark buys HNW book; Axa XL appoints reinsurance CEO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Gender pay parity ‘50 years away’ as insurance halts progress
Despite the insurance industry making progress towards closing gender pay gaps, it continues to have the highest mean hourly pay gaps in 2023.
Simplifai’s AI tool; Howden’s telematics app; A-One joins Brokerbility
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Why inefficiency is an insurer issue
Graham Gordon, product and strategy director for Property and Casualty at Sapiens, explains why intelligent workflows and process automation is key to insurer's getting ahead of the game.
Media risks in the digital age
Analysis: David Worsfold examines the implications of the Online Safety Bill for insurers of content creators, publishers, website hosts and social media platforms.
Could technology cause more to self-insure?
Edmund Tirbutt examines how the centuries-old insurance sector is using technology to shift from handling claims to focus on changing customer behaviour to reduce their risks.
Howden unifies business; Pikl partners with Confused; Gallagher sponsors the horses
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Zurich’s broker club; Novidea’s $50m funding; and Gallagher sponsors women’s rugby
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
CBI exodus as insurance firms leave amid allegations
Insurance firms are leaving the Confederation of British Industry at a rate of knots. Post collects the statements of all those leaving the CBI.
Q&A: Volante Global managing director Hans Døhlen
Hans Døhlen, managing director of Volante Germany, explains how Shareholder Activist Protection Insurance works.
Tackling insurance fraud requires a 360-degree view
Oleg Zadalia, principal solutions consultant, fraud and identity at LexisNexis Risk Solutions, reveals how the latest innovations in fraud prevention are helping insurers strengthen their defences at key stages of the customer journey.