Reputation
AIG’s Anthony Baldwin on tangible solutions for intangible risks
AIG UK CEO Anthony Baldwin details how and why insurers, brokers, risk managers and business owners need to work closely together to protect the vital asset class of intangibles.
Updated - Briefing: What is a home emergency
I’m 168 hours into a home emergency. For seven days I have had no hot water and no heating. This is an emergency for me but my provider seems to think otherwise.
Lockdown customer champion: Simon Mabb, NDML
Simon Mabb, managing director of NDML, tells Post about the broker's efforts to secure business interruption payouts for clients forced to close by coronavirus restrictions.
Gallagher’s Neil Hodgson on supply chain risks
Neil Hodgson, managing director of risk management at Gallagher, outlines the important role the insurance sector can play in helping businesses manage supply chain risks.
Allianz unveils sustainability charter; Beazley plots ESG syndicate; FOS complaints up 5%; and IQUW set to acquire Agora
Post wraps up the major insurance deals, launches and investments of the week.
Intelligence: Product recall and labelling laws
Natasha’s Law has opened up a fresh range of risks for food businesses, while Brexit and Covid-19 have impacted product recall in other areas and ways. Post looks at what insurance cover is available for firms and what triggers they respond to
Interview: Tim Bailey, Zurich
Tim Bailey, UK Zurich CEO, talks to Stephanie Denton about evolving capabilities within the workforce, exciting partnerships and a relentless focus on service.
Ageas’ Adam Beckett on normal
Having moved away from the 2020 parlance of ‘unprecedented’, there is a phrase that seems to be creeping into our everyday language – normalisation, whatever that is, says Adam Beckett, chief distribution officer at Ageas UK.
Airmic panel’s appeals for partnership draw anger at conference
Senior insurance industry figures were drawn into a frank discussion of how the sector could better work with clients on Wednesday, after a pointed question from a risk manager following a panel discussion at the Airmic conference in Brighton.
Editor's comment: The ups and downs of 2020
2020 was a year of ups and downs for everyone. The Covid-19 pandemic struck, lockdowns began, and many were separated from loved ones. But kindness prevailed, communities were reunited, people met and talked to their neighbours. Home schooling took its…
Interview: Adam Winslow, Aviva
Adam Winslow, UK & Ireland GI CEO at Aviva, talks to Stephanie Denton about commercial growth, meeting high standards and getting the triangle right.
Trade Voice: LMA's Lee Elliston on why the London market needs to act now to close the claims talent gap
Lee Elliston, claims director of the Lloyd's Market Association, warns that Lloyd's and the London markets risk a skills and talent crisis unless efforts to transform processes and attract younger professionals are made now.
Blog: An insurance fraud reset is needed
The way that the industry approaches fraud needs to continue to evolve, argues Handl Group chief commercial officer Chris Chatterton.
Blog: Improving customer retention in insurance
Ello managing director Michael Kalli considers recent research that suggests fewer than one in 10 consumers feel like they are a valued customer to their insurer.
Blog: Strength in numbers - the power of three
The global pandemic has altered the risk landscape, pressing the need for a rethink of the tripartite relationship between insurer, broker and customer to ensure businesses’ evolving needs are met, says Sam Franks, Beazley UK regional development manager…
Best Insurance Employer 2021: Employers handled the Covid-19 challenges well
Fifteen months on from the 2020 Best Insurance Employer survey Post revisits the topic asking what employees rate when it comes to choosing their employer and what value staff see in perks and benefits. In addition for 2021 we asked which firms looked…
Intelligence: Grading the education insurance market
Experts specialising in education sector insurance have hailed the market’s performance during the pandemic and expressed optimism for more success as students head back to university and further education colleges.
Intelligence: A question of diversity
Studies have shown diverse management teams achieve higher revenues due to innovation and discrimination claims can be costly. As the Dive In festival kicks off at Lloyd's and around the world, Edmund Tirbutt investigates if the insurance industry is…
British Insurance Awards 2021: General Insurer of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Insurance Personality of the Year: Aston Lark group CEO Peter Blanc
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Young Achiever of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
Listed insurtech market cap surpasses $22bn; motor start-up Adiona plans to take on 'outdated' incumbents; Dale Partners gets Lloyd's green light; and Zurich unveils £750m MGA capacity deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Analysis: Trust and the whiplash portal
A survey commissioned by Post found that people are not confident in the whiplash portal, with a number of claimants turning to claims management companies and solicitors for help in completing the claim.
Rebranded broker Lucida ready for deals
Right Choice Holdings, owner of Right Choice Insurance Brokers, Bennetts and Moorhouse has rebranded as Lucida.