How AI can transform insurance contact centres

Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.

The reputation of the industry, and its impact on customer attitude and behaviour, is an almost constant concern for many, as is improving operational efficiency and

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Nigel Walsh, Google Cloud

The number of deals insurers have been making with Google Cloud to finally deliver that seamless, personalised insurance experience that customers used to shopping via Amazon and streaming films via Netflix is ramping up.

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