How AI can transform insurance contact centres
Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
The reputation of the industry, and its impact on customer attitude and behaviour, is an almost constant concern for many, as is improving operational efficiency and reducing cost.
The 300-plus
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