Reputation
CII teams up with UEA to promote insurance careers
The Chartered Insurance Institute has joined forces with the University of East Anglia to help students develop a career in insurance through a programme that includes substantial savings on CII qualifications.
Amanda Blanc promises to shake up Aviva
It is abundantly clear that “meaningful change” is needed to unlock Aviva’s potential, according to CEO Amanda Blanc.
ABI seeks to 'tell the full story' on industry’s Covid response: Huw Evans
The industry should not shy away from the business interruption insurance issue but equally it is not “the be all and end all of the Covid crisis”, according to Huw Evans, director general of the Association of British Insurers.
FCA sexual misconduct whistleblowing hotline figures for insurance firms revealed
Exclusive: The Financial Conduct Authority has confirmed there were 21 instances of individuals using its whistleblowing hotline to share information on sexual misconduct at insurance firms over six years.
Wedding policyholders in ‘limbo’ despite message insurance would pay out
Great Lakes faces calls to pay out on wedding insurance after message on UK General-owned Weddingplan’s website suggested policyholders would be entitled to claim as long as cover was purchased pre-lockdown in ‘a particular area’.
Briefing: Ecclesiastical’s child abuse claims shame – CEO Hews’ admission too little too late?
If Ecclesiastical CEO Mark Hews is sorry for how the insurer has handled non-recent child sexual abuse claims, should he not be addressing the victims rather than shareholders?
Q&A: David Martin, Zurich
Zurich’s head of retail management David Martin spoke about joining the provider after 18 years with Allianz, pushing a digital strategy, leadership and management during the Covid-19 crisis as well as how he came into insurance.
Blog: Rebalancing the BI bad publicity - how insurers can rebuild public trust with positive PR messaging
Delays in comment sign off to interference in influencing messaging. Consultant Mark Bishop polled insurers and brokers about the sector's Covid-19 response and concludes lessons need to be learned in terms of balancing bad publicity in the future.
Briefing: Have insurers thrown brokers under the bus on BI?
There have always been points of conflict in the insurer and broker relationship but this week that reached a new low as RSA offered up Marsh as a human shield in its battle to avoid payment of business interruption claims for the Covid-19 pandemic.
Editor's comment: Strength in numbers
As Post celebrated its 180th birthday this year we’ve looked back at how the sector and the publication have weathered changes in technology, regulation and not least two world wars.
Briefing: EC3's 'Plantation Place' – Insurers back renaming as London’s Square Mile faces up to slavery links
When the Black Lives Matters movement blew up in the UK following the death of George Floyd in Minnesota I wondered how long it would take before the insurance sector came under the spotlight.
Briefing: FCA’s business interruption test case – misreading the room
Reactions to Tuesday’s Financial Conduct Authority business interruption hearing suggest that insurers – or at least their lawyers – may be misreading the room.
Insurance Covid Cast: Reinvigorating the workforce post-pandemic
In the 27th episode of Post and Insurance Age’s video series we gathered together an expert panel to discuss what the insurance sector has learnt over the last three months - and how it might shape the employer-employee relationship when offices re-open.
Briefing: Pat Gallagher’s anti-racism pledge – Simon Matson, Vyvienne Wade and the elephant in the room
It's a positive step that the industry says it is taking a stand against racism and discrimination, but one pledge, in particular, feels somewhat hollow given recent events.
NI Assembly committee rails against insurer Covid-19 BI payouts as ABI grilled
There is a “real perception of intransigence from the insurance industry … [and] lack of willingness to engage and support business” during the coronavirus pandemic, according to Caoimhe Archibald, chair of the Northern Ireland Assembly’s Economy…
Briefing: Business interruption insurance – reported ‘u-turns’ have yet to prove significant
Some insurers have now decided to pay up on business interruption policies, the regulator has said, but just how much of an impact do these 'u-turns' really have on the BI situation and consumer confidence?
Insurance Monitor: Can the industry regain control?
In this month’s column, David Worsfold looks at the industry’s stumbling response to Covid-19, the investigation fees travel insurers may face and why Brexit needs to move back up the boardroom agenda
Insurance Covid-Cast episode 16: “From feast to famine in ten days” – How the travel insurance sector is dealing with the Coronavirus with no sales
In the latest episode of Post and Insurance Age’s video series we gathered together a group of travel insurance experts to discuss how the travel insurance sector is coping with a “tsunami of claims” and whether it will bounce back post-pandemic.
Q&A: Joe Thelwell, Towergate
Joe Thelwell, CEO of Towergate Insurance Brokers, talks about organic growth, acquisitions and responding to the Covid-19 crisis as well as sharing how he started in insurance and what comes next for him and the business.
One Voice Group urges ABI and senior insurance executives to attend talks with 'open minds'
The Association of British Insurers missed the point in its response to a letter from One Voice Group, Stephen Gould, chairman of the hospitality representative body, told Post as he reiterated the call for leadership and engagement.
Showcase your talent with the 2020 Insurance Fraud Awards
Now in its twelfth year Post' s Insurance Fraud Awards is your opportunity to promote the outstanding work your business and employees have been doing to curtail and catch criminals intent on making money through nefarious means.
An open letter to John Neal, CEO of Lloyd’s of London
Nir Kossovsky, CEO of Steel City Re, pens an open letter to John Neal, CEO of Lloyd's of London, on the reputational crisis facing the insurance industry.
Insurance Covid-Cast episode 15: Has there been a rise in cyber threats and scams during coronavirus lockdown?
In the latest episode of Post and Insurance Age’s video series we gathered together a group of cyber experts to discuss how hackers and scammers are using Covid-19 to prey on people’s thirst for knowledge and information at this time.
Educating and representing during Covid-19: How insurance trade and training bodies are operating remotely
There has been a lot of focus on how different insurance companies have responded to the Covid-19 pandemic, but what about the representative and educational organisations that are part of the lifeblood of the sector? Post content director Jonathan Swift…